Experienced marketing, business development, communications and public relations professional with 20 years of experience in health care. Passionate about patient advocacy and supporting my fellow caregivers in creating memorable patient experiences. A servant leader who is honored to support patients, families and members of the health care team through challenging situations, while leading service recovery and customer service efforts. Success in data analysis, trending patient satisfaction scores then implementing training and process improvement initiatives. Effective communications | Strategic public and media relations | Integrated marketing | Innovative use of digital formats - social media, online advertising, video development, photography, website development | Leading teams | Data analysis | Fiscal management | Business and program development | Trusted advisor
Listed skills include Public Relations, Media Relations, Integrated Marketing, Strategic Communications, and 9 others.