Jillian Mcmillian Email & Phone Number

Birmingham, Alabama, United States

-Administer customer support to the public by responding to 40 plus inbound calls per day.-Offer exceptional, effective, and positive communication skills by providing world class service.-Interview current and potential recipients of SSA/SSI benefits to determine eligibility.-Relay messages efficiently, effectively, and accurately by the use of the agency’s policy and procedure by way of the agency’s systems.-Identify solutions to trending issues that impact end user experiences.-Analyze customer complaints and concerns by way of logical thinking to determine validity.-Analyze data in relation to claims determinations and pending statuses.-Support new hires by way of mentoring on customer service protocols aiding in increasing customer satisfaction and decreasing the agency’s average busy rate.

Birmingham, Alabama Area

-Assist customers daily in the rental process and qualifications.-Work to resolve guest needs and complaints within a timely manner upholding the company’s mission and increasing the customer service quality index exponentially .-Achieved and maintained branch sales goals by upselling products and services.-Aid in the logistics of moving and obtaining vehicles.-Assist in acquiring 1 new business account per quarter.

Huntsville, Alabama Area

-Provide administrative support to the Director of Student Ethics and Education in assisting with paperwork and daily planning.-Accountable for returning weekly research and metrics reports to the Student Conduct Coordinator with programs to improve health and safety of the University’s students.-Assist in the planning, executing, and marketing of projects sponsored by The Dean of Students Office. -Provide subject matter expertise within the organization at-large, leading technical discussions and concept development as applicable.-Responsible for seeking and contacting volunteers to participate in programs sponsored by The Dean of Students Office.-Design graphic materials to promote programs and updated information.-Analyze market research determining the success of programs.

Huntsville, Alabama Area

Report to the store manager and manage the sales staff when the manager and or assistant manager is not on the clock and assist in managing the day to day operations of the store. Handle a variety of duties to include training of new salespersons, inventory management, setting up sales displays, greeting customers, providing one on one assistance, and operating the cash register. Ensure that the guidelines of the manager are followed; motivate the staff to work as a team in striving to reach store’s sales goals. Do daily reports, and electronically deposit cash and checks. File invoices, vendor invoices, shipping records and prepare packages for shipping. Also, work to solve problems such as disagreements between staff members and/or at times, angry customers. Perform other duties as assigned.

Huntsville, Alabama Area

I served as a cashier validating inventory and stocking, and provided one on one customer service and assistance. Reporting to the manager and filling in as a team member assisting in stock locator packaging, nightly closing procedures, verifying cash bank drops, cleaning and performing other duties when needed.

Master Of Science In Management, Project Management

Bachelor Of Arts - Ba, Communication Arts, Senior