Jillian Morra Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Somerville, Massachusetts

Oversee business development and customer retention for large/key medical health insurance accounts, assessing client/broker needs to surpass expectations while managing timelines and escalations. Drive renewal process by negotiating rates, designing innovative proposals, and implementing new products. Collaborate with C-suite, HR, and brokers on crucial.

Providence, Rhode Island

Developed and maintained relationships with health plan account clients, brokers, and consultants, increasing/retaining membership through strategic planning. Ensured outstanding service for constituents and internal teams by partnering with support staff and other functions to resolve issues. Managed clients budgets with their books of business and.

Supported key accounts to achieve retention and profitability goals by contributing to the critical activities required for relationship building with brokers, consultants, and clients. Worked with Account Managers, brokers and consultants to tailor meetings and presentations based on the case profile and historical performance.

Watertown, MA

Maintained extensive knowledge of all current health plans and coverage options for the Behavioral Health call center. Verified eligibility of members seeking mental health and substance abuse treatment and directed callers for evaluation and treatment in accordance with policy guidelines. Acted as a liaison with internal departments such as Claims, Allied.

Bachelor'S Degree, Psychology

Certificate From The Center For Collaborative Leadership, Emerging Leaders Program