Throughout my 15+ year career as a Sales and CRM Operations professional, I have developed proficiency in a wide range of CRM applications including Salesforce, Gainsight, and partner relationship (PRM) tools. I have supported up to 350 global management and staff users and have contributed to Salesforce re-launch projects, in addition to supporting these platforms on a day-to-day basis. I am experienced at delivering results throughout the project life cycle, from developing business requirements and documentation to testing, communications, and user training. I consistently demonstrate data-driven decision-making and focus on high-quality results, having earned a reputation as a collaborative team player.