Jillian Taylor Email and Phone Number

• Uphold and plan future content for the University of Michigan Alumni Association’s education portal using Salesforce to allow alumni to stay plugged in the university educational happenings. • Retrieve information from and listen to the university’s alumni to get feedback on what they want to see on the portal and how to make access to it more simple for them.

• Verified and approved expense reports following service standards, ensuring compliance to travel and expense policy to reduce added costs.• Resolved delinquent employee accounts using data in Concur and AMEX, decreasing the risk of company loss by suspending all company cards 45+ days past due.• Maintained company-wide list of preferred hotels across 10 countries to guarantee satisfying company trips for employees and implement prudent spending.• Contacted over 15 national and international hotels weekly to retrieve invoices for employee stays to be sent out to each plant so that they could review and send out payments by the end of each pay period.• Generated easy-to-use data in Excel for supervisor to track employee travel expenses using VLOOKUP, formula functions, and formatting tools.

• Scanned hundreds of invoices submitted by vendors to be matched against purchase orders and processed for payment to prevent and resolve price differences.• Processed vendor invoices efficiently and maintained up-to-date system to cultivate good client relationships. • Reconciled and reviewed invoices for payments in order to keep accounts balanced, avert discrepancies, and ensure profit for the company.• Communicated with 20+ vendors weekly via phone and email to manage client relationships and to provide vendors with payment information when requested.

• Consolidated 400 client files to be converted into digital files; organized based on account type in pursuance of a paperless system.• Catalogued client data into Excel to access client information easily and in organized manner.