Jillian Tiburzi Email and Phone Number

Manages the daily operation of the store, focusing on store sales performance, employee leadership and development, customer service, and product quality; maintains a highly ethical, team-driven, and customer-focused work environmentTracks and monitors store performance metrics, including sell-through rate, labor cost, employee turnover rate, productivity, average order, and sales compIdentifies and addresses trends and/or issues in store performance in order to maximize store profit; delivers on or above target goals established by the District ManagerTrains all store employees in Baked by Melissa policies, protocols, and product knowledge; implements new and reoccurring training programsCreates and maintains employee schedule; manages employee shift trades and time off requests; ensures staffing level facilitates maximum productivity with minimal excess labor cost

-Supports the General Manager in managing the daily operation of a Baked by Melissa store, focusing on employee leadership and development, customer service, and product quality-Trains new hires in Baked by Melissa policies, protocols, and product knowledge; implements seasonal and promotion-specific training programs throughout the year-Coaches store employees through verbal performance feedback, and monitors employee performance on an ongoing basis-Identifies and develops high-potential employees, and recommends employees for promotion-Maintains a highly ethical, team-driven, and customer-focused work environment

Greet and check in all members as well as update member billing, training purchases, and schedule appointments. Oversee all phone calls for club managers/advisors and coordinate sales meetings for potential new members. • Resolved member’s concerns and if necessary, delegated such issues to the appropriate manager/advisor. • Facilitated effective two-way communication between club members and staff.• Scheduled and assigned potential new members evenly among membership advisors.• Maintained a calm and reassuring attitude while multitasking in a high-demand, very hectic environment.

Organize payroll and oversee programs to increase sales and develop repeat customer frequency. Manage social media and marketing campaigns targeted at attracting new customers. • New campaigns yielded an increase in 12-15 customers per night during the months of June through October.• Progressed from hostess to added responsibilities of assistant manager within 18 months.• Managed the operation in order to achieve equitable distribution of customers among the wait staff. • Planned large group and corporate events. • Resolved complaints quickly and to customer’s satisfaction.