Jillian W. Email & Phone Number

Hiram, Georgia, United States

Greeting customers upon arrival at the restaurant.Providing excellent customer service during their dining experience Providing suggestions for food or drink choices to diners, creating rapportTaking feedback from diners Cleaning tables and preparing spaces for future diners,Carrying drinks and food from the kitchen or bar area to the tables, assisting other colleagues where possible. Memorizing the food menu and wine list as well as any nightly specials so I can be of assistance to my guests.Setting tables throughout the shift

Kennesaw, Georgia, United States

Interacted with customers to provide and process information in response to inquiries, concerns and requests about products and services.My main responsibilities included:-Dealing directly with customers either by telephone, electronically or face to face-Responding promptly to customer inquiries-Handle and resolve customer complaints-Obtain and evaluate all relevant information to handle product and service inquiries- Where possible, providing pricing and delivery information-Setting up new customer accounts- Processing orders, forms, applications and requests- Organizing workflow to meet customer timeframes- Acting as first point of contact to help direct requests and unresolved issues to the designated resource-Keeping records of customer interactions and transactions-Record details of inquiries, comments and complaints-Record details of actions taken- Manage administration, communicate and coordinate with internal departmentsfollow up on customer interactions

Kennesaw, Georgia, United States

Woodstock, Georgia, United States

Assist the inbound call center in selling insurance to new and existing clients, including US and International travelers, students and expatriates such as diplomats, NGO’s and aid organizationsProvide information to customers in response to enquiries regarding products and services, converting a high percentage of calls into salesMeet established sales targetsDetermine client insurance coverage, calculate premiums and establish method of paymentProvide information concerning group and individual insurance packages, the range of risk coverage benefits paid, and other policy featuresUnderstand customer needs and recommend products accordingly

Psychology

Graduate