• Working with Account Managers to cover specific geographic territories by establishing strategies to achieve growth goals set by management for the year• Generating estimates based on information from the Account Manager or obtained through dialogue with the customer• Answering customer phone calls and emails regarding the status of their order, explaining specific product lines, upselling different covering types for better performance/efficiency, as well as determining the scope of supply for each order (type of material, size, hardness, surface finish, trim, price, lead time)• Learning an extensive amount of rubber and urethane coverings, plasma and hard coats, cladding and several types of specialty rolls for different applications• Reading technical prints to provide the customer with an accurate estimate (tight tolerances, balancing specifications, special requirements)• Working with Accounting to set up new customer accounts, gathering credit information, billing/shipping addresses and appropriate contact details • Coordination with multiple manufacturing plants to resolve billing, product/service issues and provide on-time shipments• Following up on estimates or drop-offs in business with customers to win orders, and working with management to offer specific lead times or price reductions in order to satisfy the customer’s requirements and increase business• Use of CRM program “Salesforce” to track the pipeline, update opportunities, report status/progress on each estimate and communicate sales strategies• Assistance with Marketing through Eblasts to customers, providing advertisements to trade publications and completely redesigning trade show booth signage

• Daily review and management of inventory and system data to ensure customer’sneeds are met• Coordination with management, purchasing, scheduling, accounting, inventorycontrol, shipping and quality control personnel to resolve billing, contract,product/service issues, adequate supply of product and on-time shipments• EDI daily import and analysis of incoming orders• Processing and monitoring of customer’s orders & invoicing after shipment• Strong relationship management with customers to ensure continued businessand increased sales• Coordination of customer support with sales manager for new projects, accuratepurchase order pricing, quotes, or obtaining OEM prototype part approval• ERP based program “Epicor 9” experience in order entry, billing, ordermanagement and research

• Cost Analysis of production jobs, reconciliation of raw material usage for eachmanufacturing run and finished good inventory count verification• Inventory maintenance, audits, & cost adjustment, research into errors ordiscrepancies, cycle counts• ERP based program “Epicor 9” experience in job creation, research/problemsolving, cost accounting

• Inventory Research, Audits, Entry & Management. I was an informational link andfilter between the Grease Production/Packaging Departments and ShippingDepartment to maintain warehouse inventory counts and records to process ordersefficiently.• Chempax experience• Quality Control research and verification: provided a check and balance system forbatch accuracy and lot number traceability• Raw material processing, relieving inventory correctly for each batch manufactured• Shipping and Receiving support: order processing, purchase order receipt &verification• Database Maintenance: assisted in updating Chempax reports, productformulation routing & customer shipping information

Researched merchandise specifications for several pages at a time of a substantialcatalog through correspondence with suppliers and research through printedliterature• Proofreading, attention to detail and copy verification

Served as park photographer, social media director, and provided graphic designof brochures, postcards, advertisements, billboards and other promotional pieces• Customer Service and inquiry correspondence• Event planning from birthday parties to corporate picnics• Minor IT support• Vinyl Shop printing and sign assembly

• Extensive fundraising efforts oriented towards alum and donors of the schoolthrough correspondence and grant writing• Database maintenance: address/information updates• Donation gift processing• College event planning including “World Leader’s Forum” 2011 featuringkeynote speaker former President George W. Bush• Graphic design including the school’s Annual Report as well as fundraisingbrochures and mailing inserts• Provided general office support for Advancement staff

• Rental delivery including complete setup and takedown of large events includingweddings, anniversaries, birthdays and corporate parties, required detailorientation and time management to get events set up and looking perfect for ourcustomers in a timely manner• Delivery crew management and training (2-3 employees)• Customer service on the job site

• Advertisement design for small businesses in a Chamber of Commerce booklet• Social Media support via Facebook• Typesetting of a manuscript for a local author