Jillian Rider, Mph Email & Phone Number

• Conduct and interpret analyses of healthcare data
• Provide periodic training and technical assistance to VHI clients
• Aid with the development of standard and customized reports using the APCD and PLD
• Act as the lead role for inpatient charity care collection and reporting
• Leverage analytical software tools such as Tableau and R to create dashboards and reports for clients

Richmond, Virginia Area

Richmond, VA

• Conducted interviews utilizing a Computer Assisted Telephone Interviewing (CATI) system
• Interacted with parents of juvenile twins about registering with the MATR or participation in specific health and behavioral-related research studies
• Collaborated with the MATR Interviewer Supervisor to resolve issues related to participant inquiries, questions or complaints
• Adhered to the confidentiality policy for protection of a participant’s right to privacy

• Provided efficient and accurate registration of patients
• Conducted patient interviews while delivering exemplary customer service
• Trained new employees and developed supplemental training resources
• Utilized Epic Hyperspace, AHIQA, and HBOC software
• Interpreted medical reports to apply appropriate ICD-9/ICD-10 codes
• Verified insurance eligibility to aid with payments and billing claims

• Efficiently handled and protected client sensitive data
• Entered and organized client data utilizing Microsoft Excel
• Generated quality assurance (QA) reports to WISEWOMAN sites across Virginia
• Contributed in creating the final data spreadsheet for submission to grantor
• Assisted in entering client data for the Breast and Cervical Cancer Program using CaST data system

• Entered and managed data utilizing Microsoft Access
• Collaborated with Heart Disease and Stroke Prevention staff to research health systems throughout the state
• Developed a comprehensive report of best practices relating to diabetes programs in Virginia
• Researched and recorded diabetes resources into a nationally recognized web-based resource tool (DiabetesLocal.org)
• Assisted in the planning and evaluation of diabetes training programs

• Greeted patients, answered phone calls using a multi-line phone system
• Performed thorough preliminary testing and retinal photography using various ophthalmic equipment
• Educated and advised patients on proper contact lens care techniques
• Verified patients’ insurance information and handled money transactions

Master Of Public Health (Mph), Epidemiology

Bachelor Of Science, Health, Physical Education, And Exercise Science

Concentration in Community Health Education and minor in Psychology