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Jillian Chen Email & Phone Number

Service Quality Analyst at DHL Express Taiwan
Location: Taiwan, Taiwan, Taiwan, Province Of China 9 work roles 2 schools
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Current company
Role
Service Quality Analyst
Location
Taiwan, Taiwan, Taiwan, Province Of China
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Who is Jillian Chen? Overview

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Quick answer

Jillian Chen is listed as Service Quality Analyst at DHL Express Taiwan, a company with 100 employees, based in Taiwan, Taiwan, Taiwan, Province Of China. AeroLeads shows a matched LinkedIn profile for Jillian Chen.

Jillian Chen previously worked as Customer Operations Program Manager at Dhl Express Taiwan and Quality Control Analyst at Dhl Express Taiwan. Jillian Chen holds 學士, 日本語文學系 from 國立臺灣大學.

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Email format at DHL Express Taiwan

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DHL Express Taiwan

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Profile bio

About Jillian Chen

Jillian Chen is a Service Quality Analyst at DHL Express Taiwan.

Current workplace

Jillian Chen's current company

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DHL Express Taiwan
Dhl Express Taiwan
Service Quality Analyst
taipei, taiwan, taiwan
Employees
100
AeroLeads page
9 roles

Jillian Chen work experience

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Service Quality Analyst

Current

1. Provide timely performance report and analysis to management team.2. Set appropriate targets and monitor performance achievement for important KPIs. Ensure all KPIs are on the right track. 3. Execute Transit Time Target setting and maintain data accuracy in related systems. 4. Support new comer trainings.

Feb 2020 - Present

Customer Operations Program Manager

Taipei City

1. Provide operations support for key account customers, including project implementation and after-sales program management.2. Design and implement special service solutions for Dangerous Goods (Lithium-Ion Battery / Biological substances Category B / Exempt Human Specimen), Temperature Control (Frozen, Chill, Ambient), Clinical trial, Diplomatic.

Apr 2014 - Jan 2020

Service Quality Analyst

Taipei City

1. Provide timely performance report and analysis to management team.2. Set appropriate targets and monitor performance achievement for important KPIs. Ensure all KPIs are on the right track. 3. Execute Transit Time Target setting and maintain data accuracy in related systems. 4. Support new comer trainings.

Nov 2010 - Mar 2014

Quality Control Analyst

Taipei City

1. Utilize QSMS (Quality Shipment Management System) to monitor real-time shipment status and detect possible service failure in advance. 2. Provide necessary information to frontline staff and ask for immediate actions. 3. Engage in process improvement projects.

Feb 2008 - Oct 2010

Customer Service Agent / Team Leader / Supervisor

Taipei City

1. Take orders, sell premium products & services, track shipments, and handle customer complaints.2. Cooperate with other departments to fulfill customer's request.3. Support supervisor to achieve team targets/KPIs.4. Coach and motivate CS agents to achieve their personal goals.

Jul 2002 - Jan 2008

Waitress

Rose House Cafe 古典玫瑰園

Taipei City

1. Introduce England tea culture and suitable flavored tea to our customers.

Jan 2002 - May 2002

Kitchen Assistant / Bartender

Country Mambo Italian Noodle 鄉村曼波義大利麵

Taipei City

1. Support chef to prepare all kinds of Italian sauces and noodles.2. Support to make beverages and drinks. 3. Introduce dishes and serve our customers.4. Support to deliver lunch boxes to nearby customers.

Mar 2001 - Dec 2001

Customer Service Agent / Key Account Desk

Taipei City

1. Trace and track shipments for key account customers. 2. Cooperate with other departments to fulfill customer's request.3. Deliver customized reports for customers timely.4. Maintain good relationship with customers.Handled Accounts: Phillips, Lucent Technologies...etc.

Jul 1998 - Feb 2001

Waitress

Oma'S German Delicacies 歐嬤德式美食

Taipei City

1. Introduce today's specialties and upsell drinks and alcohol beverages to our customers.2. Take the opportunity to practice basic German learnt at language cram school.

Dec 1996 - Oct 1997
Team & coworkers

Colleagues at DHL Express Taiwan

Other employees you can reach at dhltaiwanconnects.com. View company contacts for 100 employees →

2 education records

Jillian Chen education

學士, 日本語文學系

Activities and Societies: 女子壘球校隊輔系: 台大哲學系 學期間獲書卷獎肯定

FAQ

Frequently asked questions about Jillian Chen

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What company does Jillian Chen work for?

Jillian Chen works for DHL Express Taiwan.

What is Jillian Chen's role at DHL Express Taiwan?

Jillian Chen is listed as Service Quality Analyst at DHL Express Taiwan.

Where is Jillian Chen based?

Jillian Chen is based in Taiwan, Taiwan, Taiwan, Province Of China while working with DHL Express Taiwan.

What companies has Jillian Chen worked for?

Jillian Chen has worked for Dhl Express Taiwan, Rose House Cafe 古典玫瑰園, Country Mambo Italian Noodle 鄉村曼波義大利麵, and Oma'S German Delicacies 歐嬤德式美食.

Who are Jillian Chen's colleagues at DHL Express Taiwan?

Jillian Chen's colleagues at DHL Express Taiwan include Roger Hu, 林芳瀅, Rose Chang, Liana X., and Edward Lu.

How can I contact Jillian Chen?

You can use AeroLeads to view verified contact signals for Jillian Chen at DHL Express Taiwan, including work email, phone, and LinkedIn data when available.

What schools did Jillian Chen attend?

Jillian Chen holds 學士, 日本語文學系 from 國立臺灣大學.

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