Jillian Dixon Email & Phone Number

Product Manager responsible for concept, analysis, design, delivery and monitoring of multiple health information systems• Led 6 cross-functional teams from product conception through launch• Prioritized and communicated short, medium and long-term release plans to ensured alignment, transparency and a productive workflow through the project life cycle• Acted as a liaison and subject matter expert between end-users, management, technical team and developers to understand customer… Show more Product Manager responsible for concept, analysis, design, delivery and monitoring of multiple health information systems• Led 6 cross-functional teams from product conception through launch• Prioritized and communicated short, medium and long-term release plans to ensured alignment, transparency and a productive workflow through the project life cycle• Acted as a liaison and subject matter expert between end-users, management, technical team and developers to understand customer demands for new features, deliver on business objectives and prioritize the product roadmap• Facilitated 100+ requirement-gathering sessions with experts and end-users to capture customer, business, data and technological requirements• Translated and prioritized multiple stakeholder needs across multiple products and breakdown complex business problems using a variety of methods (discovery session, user story development, UI/UX design workshop, usage/workflow observations, data profiling, gap/current state analysis)• Managed and prioritized product backlog by creating 200+ user stories• Created user documentation, business flows, best practices, user training, data migration, bug reports, feature requests, developer improvements and continuous improvement strategies• Built 50+ business process flow diagrams as the basis for designing new product features that directly led to a 15% average increase in program delivery efficiencies• Acted as a proxy for users to present a business perspective on value at all stages of development. Provided quick JIT decisions to system-level questions and escalated identified risks and issues• Established user story acceptance criteria, refined stories, performed extensive/effective alpha testing and vetted features to ensure they met the Definition of Done (DoD)• Problem resolution coordinator supporting and handling 300+ customer and user-related issues• Developed reporting methodologies and visualization to monitor KPIs utilizing BI technology Show less

 Onboarded a workforce, exceeding 150 users, to a continuously evolving case and contact management system during the peak of the COVID-19 pandemic response. Trained introductory level users to operate at an advanced level to meet ministry documentation standards.  Played an instrumental role in future-proofing the application design and identified business cases for feature enhancements to ensure Health Unit and ministry needs were met.  Challenged limitations of the technology by… Show more  Onboarded a workforce, exceeding 150 users, to a continuously evolving case and contact management system during the peak of the COVID-19 pandemic response. Trained introductory level users to operate at an advanced level to meet ministry documentation standards.  Played an instrumental role in future-proofing the application design and identified business cases for feature enhancements to ensure Health Unit and ministry needs were met.  Challenged limitations of the technology by creating unique solutions to offer services to clients, in place of reducing services. Created opportunities to effectively reallocate workload to free up specialized resources. Lead an agile team of product champions that excelled at optimizing the utility of the current solution, providing timely deliverables, effectively communicating with cross-functional teams, identifying product pain points and advocating for organizational, user and client needs.  Exceeded expectations of stakeholders despite constant staffing challenges and shifting priorities at a moment's notice. Show less

 Managed full product lifecycle by first eliciting client needs and breakdown complex business problems using a variety of methods (requirements workshop, infrastructure design session, value stream mapping, usage/workflow observations, data profiling, gap/current state analysis) to define the scope and roadmap of the project. Translate clear requirements into actionable user stories creating a digital solution that incorporates design elements that are logical, flexible, and mistake-proof to… Show more  Managed full product lifecycle by first eliciting client needs and breakdown complex business problems using a variety of methods (requirements workshop, infrastructure design session, value stream mapping, usage/workflow observations, data profiling, gap/current state analysis) to define the scope and roadmap of the project. Translate clear requirements into actionable user stories creating a digital solution that incorporates design elements that are logical, flexible, and mistake-proof to ensure a positive user and administrative experience.  Successfully designed a website within the allotted budget. Built a product mock-up and meticulously wrote the request for proposal (RFP) listing extensive technical product specifications and requirements resulting in an accurate quote from the vendor and no foreseen extra expenditures for out-of-scope features. Defined acceptance criteria that were used to vet and integrate features for product launch. Designed a multi-faceted website to empower Health Care Providers to make informed decisions that reduce/eliminate stockpiling and wastage of vaccine products. In addition to reducing organizational resources required to manage the program through the automated integration of the website and ministry database.  Conducted a Root cause analysis after identifying the vaccine management program was not operating as expected following the introduction of new technology. I was able to implement multiple solutions to create an efficient future state optimizing the utilization of human and technological resources. Show less

 Exceeded timeline for migrating the database from an archaic, simplistic model to a robust, sophisticated model without a lapse in service delivery. Achieved a seamless transition due to an extensive change management strategy to prepare and support the program before, during and after implementation. Significant issues were identified during a gap analysis that were rectified with the introduction of a new business process that ensured the organization met/exceeded ministry compliance… Show more  Exceeded timeline for migrating the database from an archaic, simplistic model to a robust, sophisticated model without a lapse in service delivery. Achieved a seamless transition due to an extensive change management strategy to prepare and support the program before, during and after implementation. Significant issues were identified during a gap analysis that were rectified with the introduction of a new business process that ensured the organization met/exceeded ministry compliance metrics and the public and school systems are protected.  Created efficiencies in program deliverables utilizing Business Intelligence (BI) solutions to analyze and present complex data using meaningful visualizations to obtain data insight to achieve better health outcomes. Enhanced the internal health information system to seamlessly integrate with the ministry database achieving an errorproof consolidation of both data repositories and significantly reducing administrative tasks. Show less

 Played a significant role in the successful launch of the restaurant inspection disclosure website to ensure the public has access to reliable information. Identified areas for improvement, and implement changes in business processes, that resulted in the program meeting and exceeding ministry performance indicators. Empowered the team with tools to monitor and manage the ongoing successful delivery of the program.

 Transformed the organization's reputation to be acknowledged as a leader in process development and quality assurance. Increased efficiencies in workforce resource allocation to ensure timely delivery of services to high-risk clients.  Revolutionized confidence in CQI metrics, used to make evidence-based decisions, through the implementation of standardized business processes.

 Create and edit shapefiles keeping to a maintenance schedule. Evaluate new GIS software and develop educational materials (Mosaicing, 3D Modeling, and Georeferenced Photography). Develop automated processes using FME software. Geo-referencing of building plans and imagery. Edit GIS files to achieve coincident topology. Develop an automated process to estimate small area population within census periods.

• Teach statistical concepts to second year Honours Geography and Environmental Studies students• Develop effective teaching strategies to establish an efficient learning environment• Provide clear explanations for interpreting measures of variation, confidence intervals, regression and tests of significance• Introduced the application of computers in geography and environmental studies to second year students• Instructed students on how to graphically present spatial data using… Show more • Teach statistical concepts to second year Honours Geography and Environmental Studies students• Develop effective teaching strategies to establish an efficient learning environment• Provide clear explanations for interpreting measures of variation, confidence intervals, regression and tests of significance• Introduced the application of computers in geography and environmental studies to second year students• Instructed students on how to graphically present spatial data using exploratory data analysis techniques, such as, histograms, stem and leaf plots, box and whisker plots, crosstabulations and scatter plots Show less