Jillian Dixon Email & Phone Number

• Product Manager responsible for concept, analysis, design, delivery and monitoring of multiple health information systems
• Led 6 cross-functional teams from product conception through launch
• Prioritized and communicated short, medium and long-term release plans to ensured alignment, transparency and a productive workflow through the project life cycle
• Acted as a liaison and subject matter expert between end-users, management, technical team and developers to understand customer… Show more Product Manager responsible for concept, analysis, design, delivery and.
• Acted as a liaison and subject matter expert between end-users, management, technical team and developers to understand customer demands for new features, deliver on business objectives and prioritize the product roadmap
• Facilitated 100+ requirement-gathering sessions with experts and end-users to capture customer, business, data and technological requirements

 Onboarded a workforce, exceeding 150 users, to a continuously evolving case and contact management system during the peak of the COVID-19 pandemic response. Trained introductory level users to operate at an advanced level to meet ministry documentation standards.  Played an instrumental role in future-proofing the application design and identified.

 Managed full product lifecycle by first eliciting client needs and breakdown complex business problems using a variety of methods (requirements workshop, infrastructure design session, value stream mapping, usage/workflow observations, data profiling, gap/current state analysis) to define the scope and roadmap of the project. Translate clear requirements.

 Exceeded timeline for migrating the database from an archaic, simplistic model to a robust, sophisticated model without a lapse in service delivery. Achieved a seamless transition due to an extensive change management strategy to prepare and support the program before, during and after implementation. Significant issues were identified during a gap.

 Played a significant role in the successful launch of the restaurant inspection disclosure website to ensure the public has access to reliable information. Identified areas for improvement, and implement changes in business processes, that resulted in the program meeting and exceeding ministry performance indicators. Empowered the team with tools to.

 Transformed the organization's reputation to be acknowledged as a leader in process development and quality assurance. Increased efficiencies in workforce resource allocation to ensure timely delivery of services to high-risk clients.  Revolutionized confidence in CQI metrics, used to make evidence-based decisions, through the implementation of.

 Create and edit shapefiles keeping to a maintenance schedule. Evaluate new GIS software and develop educational materials (Mosaicing, 3D Modeling, and Georeferenced Photography). Develop automated processes using FME software. Geo-referencing of building plans and imagery. Edit GIS files to achieve coincident topology. Develop an automated process.

• Teach statistical concepts to second year Honours Geography and Environmental Studies students
• Develop effective teaching strategies to establish an efficient learning environment
• Provide clear explanations for interpreting measures of variation, confidence intervals, regression and tests of significance
• Introduced the application of computers in geography and environmental studies to second year students
• Instructed students on how to graphically present spatial data using… Show more
• Instructed students on how to graphically present spatial data using exploratory data analysis techniques, such as, histograms, stem and leaf plots, box and whisker plots, crosstabulations and scatter plots Show less