Jillian Taylor Email and Phone Number

• Coach and support leaders and teams through navigating complex and ambiguous challenges • Facilitate teams through a process of generating current state insights, developing their strategy and north star, and helping identify and communicate their change story to internal and cross-functional partners at all levels of the organization• Empower teams to identify and implement precise operating models, metrics, and operational roadmaps utilizing formal and informal benchmarking studies, market research, and best practices• Collaborate across the enterprise (including Global Supply Chain, IT, HR, Finance, Marketing, and New Product Innovation) to align strategy, evaluate program interdependencies, trade-offs, risks, constraints, impacts, and deliver results• Build and equip partners with end-to-end transformation tools and framework based on design thinking, Lean, Six Sigma, organizational development, industrial-organizational psychology, neuroscience, and emerging evidence-based methodologies• Establish and improve business processes to drive business maturity and scalable operations• Create and lead fit-for-purpose workshops and training sessions both virtually and in-person to support strategic outcomes

• Led Partner Contact Center operations and a team of 50+ partners• In 3.5 months, learned contact center operations, met service level every month, reduced contacts by 5.6%, hired 9 partners to ramp up for business-critical initiatives, and revamped knowledge management systems• Delivered volume and staffing forecasting models to support enterprise-wide initiatives, including COVID-19 response, the US Retail Launch of Human Resources Information System, and other high-visibility and business-critical initiatives

• Business Transformation framework development, program management, change management, and internal marketing for business transformation.

• Leveraged an appreciative inquiry framework and historical data to analyze growth potential. • Increased client advocacy and engagement by working with the Executive Director to establish their rhythm of business.

• Partnered with the L&D team and hiring subject matter experts to complete needs analysis for training new managers and recruiters• Using adult learning theory, designed instructional content and created training materials for the workshop.• Used L&D best practices and scholarly literature to ensure training content was effective and evidence-based.

• Provided executive-level guidance in business expansion, streamlining processes, prioritizing work, and aligning project management goals to drive growth.

• Partnered with the SVP of Business Development to design and administer a business development motivation assessment to address the question, why did we see a drop in motivation and sales performance.• Provided a statistically driven sales motivation roadmap with goal establishment and sales enablement recommendations.

Responsible for• Sales & sales enablement training and development • Market growth & development • Product development • Commercial revenueWorked closely with the Executive Leadership Team, entrusted with broad purview over business development strategy, change management, program management, product development, and operations. • Developed and delivered the vision to move Commercial Sales from a commodity-based proposition to a value-based proposition.• Developed a GTM strategy for key product lines, delineated channel penetration plan garnering $25m in sales over two years (previously $3.5m in sales). • Established relationships with potential early adopters, conducted pilot tests, and delivered success stories.• Collected, analyzed, and reported global business requirements for crucial enterprise account relationships. Managed and delivered RFP responses.• Assisted in opening the first company office in South America, including hiring and training staff.

• Generated and managed employee engagement and appreciation programs to promote employee loyalty and increase cross-departmental socialization and collaboration.• Led employee professional development efforts for business development, sales enablement, and administrative employees on understanding business objectives, developing efficiency, process improvement, and strategic negotiations.• Ensured the creation of personal development plans and career pathing. • Designed content for over 100 training sessions, including two-week intensive training sessions.• Designed training and materials to guide the development of logistics, supply chain, travel, and project management teams. Provided post-launch support to project groups.

Program Manager for international business development projects. Led efforts to streamline business development and operations. • Developed and evaluated RFP submissions. Negotiated terms for vendor selection. Improved timelines and reduced costs for international projects.• Developed processes to maintain project plans, identified vital resources, and ensured aggressive project schedules and deliverable execution. • Developed and led administrative and travel execution teams. Designed and ran events. Managed all aspects of delivery, including travel, venue selection, vendor management, and logistics.• Delivered standard operating procedures to increase productivity and improve project team communications.