Jillian Marran Email & Phone Number

United States

Newton, Massachusetts, United States

Newton, Massachusetts, United States

Newton, Massachusetts, United States

- Managed Special Interest Group hosts and Smithsonian Journeys Expert reservations, providing exceptional customer service while acting as liaison between these high priority travelers and the organization. - Oversaw logistical processes for the division: managed tour and rooming waitlists and monitored final payment deadlines.

Washington D.C. Metro Area

- Headed implementation of DCPS global programming including DCPS Study Abroad, Embassy Adoption Program (EAP) and International Food Days: designed program updates, coordinated analysis and presentation of data for senior management team and external audiences, evaluated procedures to ensure equity and accessibility. - Oversaw administration of DCPS Study.

Washington D.C. Metro Area

• Supported the logistical success of DCPS Study Abroad for 400+ middle and high school students; facilitate educator chaperone and student participant application and selection processes, oversee passport, visa, and.
• Oversee daily operations for the Embassy Adoption Program (EAP); recruit participants (teachers, embassies and volunteers), provide guidance for classroom visits, ensure smooth implementation of EAP program curriculum.
• Coordinated key events, including the EAP Diplomatic Tea, Mini United Nations and four annual International Food Days. Implement professional development days for EAP teachers, embassy staff and other program.

Washington D.C. Metro Area

• Managed international and domestic travel for 400+ high school international exchange students.
• Provided on-program support for all students through close communication with U.S. and internationally-based non-profits and the U.S. Department of State.
• Coordinated travel and logistics for student and alumni events: arranged ground transportation, assisted with visa/passport applications, managed on-site logistics, developed materials and conducted presentations.
• Reviewed and evaluated student program applications to verify completeness and to determine program eligibility.

Greater Boston Area

• Managed client load of 100+ program leaders and acted as liaison between these clients and tour operations teams. Maintained positive relationships through effective communications and relaying all pre-departure.
• Represented WorldStrides on annual Teacher Rewards Conventions (Florence 2013, Rome 2014 and Vienna 2015).
• Winner of manager-nominated, peer-selected recognition award for employee of the year (awarded in 2013, also nominated in 2012).

Greater Boston Area

• Oversaw all pre-departure communication with assigned teachers, parents and students, providing superior customer service to all clients.
• Worked closely with other WorldStrides departments to ensure specific client needs were incorporated into each tour

Newport, RI

• Managed supplemental nutrition program for underprivileged students at Newport elementary school
• Managed literacy program during the school day for second grade classes
• Created and implemented after school programs at all Newport public elementary schools
• Participated as AmeriCorps member in trainings and community service projects

Cranston, RI

• Created and utilized curricula for after school program
• Managed payroll and supervised staff members
• Conducted hiring interviews

Paris Area, France

• Helped international students and young professionals find work in France
• Reviewed French publications for English-speaking positions
• Contacted companies to promote candidates
• Conducted placement interviews for French students going to the U.S. in order to evaluate English proficiency
• Oriented new clients to the city

Boston, MA

• Managed sound and lighting equipment for student events on campus
• Communicated directly with student groups and was available on-site to deal with any technical or bureaucratic issues that arose

Ba, Linguistics

Activities and Societies: Undergraduate Linguistic Association Majored in linguistics with a French minor.

French Language And Literature

Delf B2, French Language And Literature

• Intensive French language courses • Received Diplôme des Études en Langue Français - Level B2