Retail Systems team supporting applications Coconut Software and Digital Onboarding Platform.

Contractor for Ascension as an Analyst - Technology, performing the same functions as previous role.

• Supported software applications nationally for Ascension hospitals in multiple states.• Coordinated implementations for a cloud SaaS web application.• Participated in Lifecycle Management projects replacing Windows 7 devices to Windows 10 and upgraded servers from Windows 2008 to Windows 2012 or higher• Coordinated several resources for a successful implementations.• Participated in Citrix 7.15 upgrade coordinating the application vendor, Citrix Engineer, and user acceptance… Show more • Supported software applications nationally for Ascension hospitals in multiple states.• Coordinated implementations for a cloud SaaS web application.• Participated in Lifecycle Management projects replacing Windows 7 devices to Windows 10 and upgraded servers from Windows 2008 to Windows 2012 or higher• Coordinated several resources for a successful implementations.• Participated in Citrix 7.15 upgrade coordinating the application vendor, Citrix Engineer, and user acceptance testing.• Performed scheduled training outsourcing partners on supported applications for a seamless transition for our customers.• Mentored colleagues on how to support applications.• Reviewed HIPAA audits and disaster recovery plans to keep them up to date.• Wrote fundamental documentation in a clear, concise manner and according to standards.• Used critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Show less

• Responded to crimes against property scenes (burglaries, thefts, criminal mischief, etc.) • Documented the scene, collected evidence, and submitted evidence to the property room with the necessary chain of custody.• Field Training Officer for new Property Crime Technicians.