I am a reliable, persistent, and enthusiastic individual passionate about providing high quality, people-centric services while aiming to consistently improve and advance agency processes. I have a strong background in customer service and data analysis and am experienced with multiple SaaS applications and EMR systems. I spent 4 years as a Certified Forensic Interviewer in Luzerne County and conducted over 500 legally sound interviews of minors regarding allegations of child abuse. I played an active role in fundraising and grant writing, community outreach, and content development for the nonprofit. I built and managed the agency’s website, created and implemented training materials, and assisted with facilitating multidisciplinary investigative team meetings of 20+ professionals.