Jillian Underwood Harwin Email & Phone Number

United States

San Rafael, California, United States

San Rafael, California, United States

Emeryville, California, United States

- Senior Editorial Coordinator, Unannounced Feature- Senior Rendering & Dailies Coordinator, Elemental (2023)- Sets Coordinator, Elio (2024)- Motion Graphics Coordinator, Lightyear (2022)- Effects Coordinator, Luca (2021)

Marin County, Ca

- Executive Assistant to General Manager / VP, Director of Production and Director of Engineering- Managed calendars, travel, calls and visitors for Skywalker Sound leadership team- Planned and coordinated screenings, company events, interviews and Make-A-Wish tours- Prepared and delivered credits for all projects with approvals from Executives and Supervisors- Supported the various production needs of Post-Production Supervisors and their Assistants- Served as communication hub for teams across the company- Helped to prepare files as needed, including leadership presentations, images for Star Wars ringtones, etc.- Maintained internal documents and file organization, including migrating from internal drive to Google Drive- Worked with Skywalker Ranch team to manage onsite events and visitors- Coordinated Facilities projects including updating Admin copy room and replacing artwork in Tech Building- Worked with management team to identify, prioritize and implement new processes- Partnered with Engineering team to upgrade and replace internal tools- Lead launch of Slack as company-wide communication tool and acted as Slack help desk for company

San Francisco Bay Area

- Prioritized and tracked product, Help Center content, operations and policy changes- Organized response teams to prepare for the launch of new policies and Terms of Service- Coordinated with high-profile customers of Slack regarding team ownership changes and needs- Developed and provided in-person Policy training for Vancouver and Dublin offices- Served as reviewer of customer-facing policy/legal content and requested necessary changes- Lead team of Policy specialists to handle high-risk customer and product issues- Tracked trends in customer questions and feedback and passed to product teams as product requests • Provided personal, kind and timely support to Slack customers, including large, high-profile businesses

San Francisco Bay Area

- Served as project manager for localization and translation of all policy-related Help Center content, including translation reviews, budget planning, and ensuring successful incorporation into user-facing forms/articles- Managed team internal docs, including training information, historical documentation of changes, meeting notes and quarterly goal spreadsheets- Organized and updated all canned responses/macros within ticketing system (Zendesk)- Maintained all user-facing policy content on Twitter Help Center- Determined auto-response needs to help provide agents the information necessary to more quickly resolve issues for users, including writing auto-response copy- Served as final copy editor for all policy-related user-facing copy- Improved reporting experience for users urgently needing to contact the Trust & Safety and Support teams- Provided timely user support issues related to brand impersonation, trademark and inactive usernames

- Increased Twitter usage by college students by managing an account (@hookemtweets) that serves as the comprehensive provider of campus-related material- Planned and promoted campus events that allow students to experience Twitter as a social and informational network.

- Provided customer support and online registration for all attendees, presenters and performers.- Served as external representative of registration team at festival.- Communicated policies to registrants (including strict no-refund policy).- Coordinated large volunteer staff and crew chiefs to ensure efficient check-ins for all registrants.

- Taught all ages of students necessary and life-saving swim skills using specialized teaching method developed by Jan Emler.- Interpreted and assisted with unhappy or struggling students when necessary.- Helped boost enrollment by developing and keeping lasting relationships with current and future customers.

- Wrote reviews and compile lists of local businesses based on personal experiences and research.- Publicized and attended Citysearch Meet-ups around Austin.- Served as a voice of @CitysearchATX on Twitter.

Bachelor Of Arts (B.A.), English

Activities and Societies: Alpha Phi Omega - Service Vice President, Texas Exes Student Chapter, Women In Medicine, Freshman Interest Group

Honours Diploma, 3D Animation And Visual Effects

I completed the 3D Animation and Visual Effects program, receiving a Diploma with Honors. This program included classes and project work.