• Supervisor Duties: assigning work and distributing responsibilities effectively; counseling and mentoring employees; approving and disapproving leave requests; interviewing, hiring, or terminating employees; recommending personnel corrective actions; completing quarterly performance reviews and determining raises or promotions; maintaining the pace of surgery cases and patient flow in the clinic and interceding when problems are identified; ordering supplies and equipment; providing on-going customer service, sales, and clinical training to all employees; participating in business development and practice management meetings with the owner of the company and any other key staff• Marketing: designing and presenting virtual meetings and webinars for patients, doctors, and staff; creating print and digital marketing materials; developing the annual marketing plan for the practice; helping maintain the website, blogs, and social networking sites; creating and implementing direct mail, email, and social media campaigns; producing a patient newsletter and a professional newsletter from the practice to other doctors/medical professionals• Public Relations: responding to patient grievances or other issues related to the public's perception of the practice; coordinating speaking engagements, webinars, health/wellness fairs, retirement home presentations, community service events, and other marketing opportunities; capturing and sharing patient testimonials; communicating with local primary care physicians and their office personnel to generate referrals to the practice; acting as the main liaison between our practice/surgeons and the administration at the surgery centers, hospitals, anesthesia medical group, insurance medical groups, pharmaceutical and medical device companies, etc.

• Worked as the liaison between surgeon, surgery center, and patient • Maintained electronic medical records concerning status of surgery, surgical plan, patient concerns, outcomes, etc.• Insurance/Financing: educated patients on procedures, insurance coverage, and elective surgery options; verified insurance coverage and acquired referrals or authorizations with medical insurances (PPO and HMO) as well as vision insurance plans; discussed patient's financial responsibilities, applying for outside financing when requested, and collecting payments from patients and insurance companies; billing for surgery and office visits• Scheduling: setting the time, date and location for surgery; arranging for consultations, pre-operative testing, exams, and post-operative appointments; developed patient referrals through phone calls, in-office counseling, follow-up correspondence, emails, and development of educational materials

• Supervisor Duties: hired and trained new employees; managed existing employees and coordinated their weekly shift schedules; bi-weekly payroll (both commission and hourly); assisted in ordering supplies and retail from vendors• Marketing: collateral design; creation and management of company intranet, social media sites, and blog; email marketing campaigns for promotions and a monthly newsletter; restocked and merchandised the boutique; created the company’s online store and streamlined a process for fulfilling orders easily• Client Relations: answered phones, greeted clients, booked appointments, cashier, etc.