Design system specifications according to client requirements while minimizing maintenance burdernsIdentify system gaps and technical improvements needed to achieve designActively participate in requirements sessions with the client to consult on best practice, feasibility, and processes to accomplish goalsConfiguration and testing of system according to design and requirementsLead team to increase quality and accuracy by delivering integrated processes with cohesive/consistent configurationMaintain internal documentation on client-specific setup for transition to ongoing support teams including hand off documents for QA and OperationsDevelop queries used in production quality control and/or defect impact listsCoach others on the team as neededManage priorities and distribution of project work

Triage, manage, and research production issues related to payroll, enrollments, and billing.Experienced in improving overall health of billing and payroll systems.Drive productivity/efficiency improvements and data integrity initiatives.Create complex ad hoc reports using SQL, Excel, Tableau, etc. depending on the needs of the business. Convey the implications behind the data based on understanding of benefits administration and data flows.Identify data trends and produce queries/processes to capture data flaws.Manage 4 direct reports and support team of 20.

Ensuring reliable and functional systems, identified and debugged issues as well as triaged defects. Analyzed trends, root causes, and impacts of production defects as well as steered releases and client User Acceptance Testing (UAT). Some key contributions:♦Generated timely and efficient defect resolution by employing project management skills to drive solutions through to completion. ♦Boosted performance of team by recognizing training opportunities, facilitating training, as well as creating training materials. ♦Served as an agent of change to gather new requirements for system additions including creating new process documentation and Standard Operating Procedures (SOPs). ♦Improved issue resolution by setting up an operations support process flow to support back-office in detecting root cause; personally resolved 50 system problems per year. ♦Cut resource time by 90% by automating reports using Excel.

Created and executed test plans and test cases for the Ariel Benefits platform. Aided improvements by documenting test results and defects in ALM tools as well as interfaced with business analysts and configuration analysts to resolve defects. Contributed to data cleanup projects, applying root cause analysis and documented processes and clean up procedures for operations team.

Receiving a promotion to Environment Client Director, I scaled up the environment team consisting of researchers and client managers. I offered direction and guidance across all operations. as well as created and implemented business strategies, developed protocols, and sourced new business opportunities.

Test execution, documentation

Client management, team management, compile carbon audit reports, collect data during energy audits, fundraising research, procedure/process design, presenting one-hour long presentation on climate change

Manage CDP's Twitter account (@CDProject), enter contacts into CRM, research possible new funding and/or strategic alignment opportunities, cover relevant news stories for the internal newsletter, and assist with tasks planning the Global Forum event.

Manage vendors and registration administration. Maintain membership database and coordinate Accounts Receivable in preparation for the annual summer conference.