Jillian Vachon Email & Phone Number

Concord, New Hampshire, United States

• Rapid promotion from Assistant Store Manager to Store Manager after 8 months.• Opened & led the West Lebanon store to achieve a 13.5% year-over-year sales growth. Exceeded UPH targets by 12%, & surpassed company goals & averages in shrink & KPIs.• District People & Culture Captain; led chain wide initiatives to increase engagement, accelerate readiness & reduce attrition; partnered with District Managers on leadership development. Led district diversity, equity, & inclusion initiatives.• Worked cross-functionally with District Managers & Human Resources to mentor, coach & evaluate High-Potential Assistant Managers & Coordinators through Discovery Board & Career Programs. Accelerated Leadership Development trainer & Rapid Response Team member.• Consistently developed multi-level talent through People-First Leadership resulting in a high level of employee engagement & readiness for promotion. Skilled in succession planning, ensuring a pipeline of “ready-now” talent.• Built and sustained a culture of continuous improvement & team resilience. Recognized for creating an inclusive & learning-oriented environment, driving team growth & development.• Supported opening of multiple new locations (Keene, West Lebanon, Poughkeepsie, & Northborough) by fully staffing stores despite challenging labor markets.• Set TJX Rewards Credit Card records for Grand Openings (Keene + West Lebanon).

United States

• Provided on-site support for outdoor industry trade shows & demos, ensuring smooth operations & high-quality customer service.• Coordinated with Executive Director, exhibitors & on-site support staff to resolve issues & maintain event integrity.

Meriden, Connecticut, United States

• Three rapid promotions: Retail Associate, Supervisor, Assistant Manager, Product Training Manager• Delivered specialty product training to all field staff & Managers of 63 Retail stores.• Extensive travel experience; worked efficiently while covering stores from Virginia to Maine.• Facilitated regional product training events including Vendor Village, Footwear Guru Training, Camping Roadshow, Thule Rackmaster, Cycling Training, & Ice-Climbing Demos. Launched company-wide Staff Assessment program & EMS Knowledge Base to identify training needs & provide supportive print & video training tools.• Collaborated with VP of Stores & Visual Team to develop in-store POP category graphics.• Represented Field Leadership in meetings with CEO, CFO, & Buyers; met with Buyers to enhance the relationship & communication with the field.• Worked cross-functionally with HR Team to communicate company initiatives with the field.