Jill Jularbal Email & Phone Number

Kuala Lumpur, My

Federal Territory Of Kuala Lumpur, Malaysia

TDCX is an award-winning digital customer experience solutions provider for innovative technology and other blue-chip companies. TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities. We serve clients in digital advertising, e-commerce, fintech, gaming, mobility, technology, and travel industries. TDCX’s expertise and strong footprint in Asia has… Show more TDCX is an award-winning digital customer experience solutions provider for innovative technology and other blue-chip companies. TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities. We serve clients in digital advertising, e-commerce, fintech, gaming, mobility, technology, and travel industries. TDCX’s expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region’s growth potential. At TDCX we are dedicated to equip our clients and employees to #BeMore.✔ Monitor and manage queues of different review types and ensure that these are cleared within the Service Level Agreement (SLA). Identify analysts to be assigned and flexed, as necessary, to work on different verticals that need to be prioritized.✔ Act as implementer of process workflows; have a working knowledge of applicable workflows, and train and coach team members to ensure they are followed.✔ Review productivity and quality reports to ensure accuracy – which will be used for individual and team scores, and site scores for weekly and monthly business reviews. ✔ Participate in weekly Quality syncs and calibrations, and disseminate this information to team members as workflow updates. ✔ Drive team to meet and exceed metrics expectations; understand how to leverage the team to improve outcomes and take action to meet goals. Give team members a clear understanding of what they are expected to complete and achieve. ✔ Responsible for overseeing all activities within the organization, including productivity, quality, and adherence/attendance.✔ Accomplish administrative tasks such as keeping updated employment records, schedule-related concerns (adherence, timekeeping amendments, PTO application), and carrying out corrective actions to ensure stable operations. Show less

Ncr - National Capital Region, Philippines

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We’re the customer interface for large segments of the technology… Show more Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We’re the customer interface for large segments of the technology industry. And, we’re the operational and processing partner of choice for public transportation systems around the world.As a Team Manager, I am responsible for the supervision of team members including on-boarding, coaching, evaluating, and disciplining the team to ensure a well-qualified team and to enhance operational success or compliance.✔ Provide coaching and mentoring to team members of their performance to achieve personal and collective goals.✔ Conduct on-boarding and guidance to new and existing team members to ensure compliance and adherence of SOP procedures. Manage and ensure tasks are completed correctly within service and quality level expectations.✔ Perform administrative functions such as checking timekeeping activities, maintaining employment records, scheduling requests, leaves, and carrying out corrective actions to ensure efficiency and continuity of operations.✔ Monitor and review daily reports, productivity, and quality standards to ensure compliance to service level agreement. Complete daily customer survey analysis and provide immediate feedback on Advisor opportunities.✔ Participate in weekly internal and quarterly external quality calibrations, and monthly general assembly for program updates. Conduct team meetings to disseminate these program updates including team rankings and action planning. Show less

Ncr - National Capital Region, Philippines

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. As a Team Leader, I managed several teams of specialists to complete client requests in support of the sales team. I ensured that these orders are completed in fulfillment of client deals. I also performed administrative tasks in support of the team… Show more Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. As a Team Leader, I managed several teams of specialists to complete client requests in support of the sales team. I ensured that these orders are completed in fulfillment of client deals. I also performed administrative tasks in support of the team members.✔ Coached and motivated each team member to perform at their best. Supported and mentored them for special projects or delegations to ensure success and compliance with program policies/procedures.✔ Allocated tasks to team members based on their work specialization. Supervised all work progress and ensured all are accomplished according to timeline – daily, weekly, quarterly, or year-end deals/goals. ✔ Conducted ongoing analysis to evaluate the efficiency, quality, and productivity of business operations.✔ Dealt with solving the problem quickly as well as make decisions independently with minimal escalations. ✔ Participated in the calibration meetings and scheduled or spontaneous calls with clients and counterparts as part of process calibration to address possible quality issues, project facilitation, and program or site updates.✔ Administrative tasks include: attendance monitoring, timekeeping and payroll approval, perform investigation and disciplinary actions, and update team boards for performance and numbers update. Show less

Ncr - National Capital Region, Philippines

As an Advisor, I performed procedural documentation and data entry as required for account creation. Delivered all client requests and orders while meeting defined fiscal targets and adhering to program policies and procedures.✔ Completed data entry tasks to complete customer profile via offline and online account creation. ✔ Assisted partners, indirect re-sellers, and distributors to create and validate quotations for the purpose of maintenance contract renewal or new contract… Show more As an Advisor, I performed procedural documentation and data entry as required for account creation. Delivered all client requests and orders while meeting defined fiscal targets and adhering to program policies and procedures.✔ Completed data entry tasks to complete customer profile via offline and online account creation. ✔ Assisted partners, indirect re-sellers, and distributors to create and validate quotations for the purpose of maintenance contract renewal or new contract opportunities. Accurately input renewal details to these service contract quotations.✔ Responsibilities also include post sales and support work, handling miscellaneous customer service, and general information. Reach out to requesters via outbound calls and email as part of the case resolution process.✔ Mentored and trained new employees to ensure that they can perform as expected and address training gaps.✔ Served as escalations manager to handle complex and ageing cases to ensure completion within required time frame. Show less

Bs Architecture

High School Diploma