Jill Jackson Email & Phone Number

Greater Denver Area

My responsibilities span several departments including Human Resources, Accounting, Procurement, and Office Management. In 2019 Anchor adopted EOS. • Human Resources: Benefits administration and payroll via Payroll Experts HCM, 401k Administrator, EE onboard/offboard, built and maintain EE Handbook, assist Leadership Team as liaison with HR support companies and employment attorney to ensure compliance, keep pulse on morale. Constant vigilance to protect Anchor while also protecting our valuable Employees. • Finance: AP/AR, client invoicing, scrub and prepare P&L as part of financial review, reconcile bank and credit card accounts, monitor credit card balances and pay, reconcile vendor invoices and pay, update budget tracking at both department and company level. Implemented and maintained Connect Booster payment portal.• Procurement: Worked with procurement technician within the procurement workflow• Office Administration: Worked with internal teams for client onboard/offboard, maintenance of Autotask ticketing system and CRM, publish monthly newsletter and write EE Spotlight articles, oversee office supplies, never ran out of Dunkin Donuts coffee, maintain vendor relations, event planning, office mom.

Denver, Co

Managed Operations and the Customer Service teams for the recognized leader in accelerated learning courses with education centers across the nation. Responsibilities include:• Expert at trouble shooting and damage control in high stress situations. Often worked nights and weekends when my amazing, hardworking team required support.• Hired/fired, trained and managed remote Customer Service Specialist (CSS) team. • Co-wrote and edited Operations Manual.• Planned and oversaw an average of 450 meetings (classes) per year in accordance with the budget by developing and maintaining relationships with Hotels, Conference Centers and Education Partners.• Helped build, support, and oversee Training Camp’s Enterprise Division whose purpose is to build classes around the specific needs of our corporate and military clients.• Developed and standardized many of the policies used to meet and exceed the highest levels of customer service and satisfaction in order to maintain positive relationships with new students as well as alumni.

Huntington, Ny

Managed a staff of eight to coordinate all trading, training and staffing issues and office functions for a mutual fund timing company with more than $350 million in assets. • Coordinated all Human Resource needs for staff. • Primary contact for brokerage firms, trust and mutual fund companies on behalf of Managing Partners. • Oversaw all client service and retention needs via heavy phone and email contact.• Analyzed and entered trading data.• Prepared quarterly performance and billing statements.

Farmingdale, Ny

Managed heavy phone recruiting and interview scheduling to build an effective public education staff for New York’s largest non-profit grassroots environmental lobby organization working on public health and natural resource protection issues.• Maintained statewide membership database. • Assisted financial director with all aspects of accounts receivable and payable.• Processed all credit card transactions and contributors donations.

Long Island, Ny

• Self-started and successfully established a large clientele throughout the Long Island region, providing compassionate full-service grooming needs for dogs, cats and the occasional ferret.

Commack, Ny

Managed and implemented all duties of the high volume Grooming Department in a well-established dog and cat boarding facility that has been in existence for over 75 years.