Jill Lagrange Email & Phone Number

Lafayette, La, Us

Middleton, Wisconsin, Us

Personal care coordinator, advocate, liaison and responsible party for a terminally ill parent.

Shreveport, La, Us

Resolved Tier 1 and Tier 2 issues while building excellent client relations● Ran SQL queries on Sheriff and Clerk of Court’s database to provide clients with feature updates, bug fixes and new releases● Collaborated cross-functionally with development and implementation teams when needed● Tested developer enhancements and reported issues using Jira and shared Excel documents● Delivered presentations to clients on new software enhancements and best practices● Developed an updated training process for new Support Analysts that resulted in better ConnectWise ticket documentation, time reporting and meeting SLAs

Lafayette, La, Us

Provided Tier1 and Tier 2 customer support for over 300 users at local and remote locations● Imaging using KVM, VOIP phones, deployment and repairs, Inventory management, Active Directory, Microsoft Exchange, Spam Filters Office 365 Admin, Remote Assist, RDP● Negotiated services and devices with wireless providers, mobile device management (MDM)● Managed vendor relations, purchasing new equipment and warranty issues● Monitored network status at all locations using Solar Winds Orion● Reclaimed lost inventory, resulting in a 17% budget reallocation for new equipment

● IT project management, marketing services, web and graphic design for clients● Engineered systems within budget, negotiated with service providers and vendors, repair of computers, mobile devices, printers and software. ● Provided troubleshooting services on site and on call, as needed

Lafayette, Louisiana, Us

Resolved IT issues for 150+ users at multiple locations● Effectively carried out special projects for C-Suite executives with confidence, priority and confidentiality● Self-sourced knowledge to create the technical aspect of a laser measurement system that removed human error for employees working in the field● Led a team of outsourced developers who implemented applications companywide● Intuit Quickbooks Administrator, performed backups, updates and troubleshooting for users● Implemented laptop purchasing in bulk and network printing at all sites, resulting in the budget allocation of 22% for new equipment and software● Previous roles held within this organization include Office Manager, Human Resources, Insurance Administration and Executive Assistant for the owner of the company for six years, executed Master Service Agreements and ensured compliance with customer’s requirements