Jill Lagrange work email
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Jill Lagrange personal email
With 18 years of experience in Information Technology spanning support, management, and development roles, I bring a proven, versatile skill set to meet and exceed your goals.After a two-year career hiatus dedicated to providing full-time Family Eldercare, I am eager to re-enter the workforce with a renewed focus and a unique perspective. I bring a strong technical background and enhanced problem-solving skills gained during this period. Ready to leverage my extensive experience and adaptability to contribute to the success of your organization.
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Technical Support SpecialistTribute Technology Oct 2024 - PresentMiddleton, Wisconsin, Us -
Eldercare ManagerCareer Hiatus Jun 2022 - Jun 2024Personal care coordinator, advocate, liaison and responsible party for a terminally ill parent.
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Client Support Analyst - Court Administration MarketI3-Software & Services May 2021 - Jun 2022Shreveport, La, UsResolved Tier 1 and Tier 2 issues while building excellent client relations● Ran SQL queries on Sheriff and Clerk of Court’s database to provide clients with feature updates, bug fixes and new releases● Collaborated cross-functionally with development and implementation teams when needed● Tested developer enhancements and reported issues using Jira and shared Excel documents● Delivered presentations to clients on new software enhancements and best practices● Developed an updated training process for new Support Analysts that resulted in better ConnectWise ticket documentation, time reporting and meeting SLAs -
It Support AnalystUnited Vision Logistics Jan 2019 - Nov 2020Lafayette, La, UsProvided Tier1 and Tier 2 customer support for over 300 users at local and remote locations● Imaging using KVM, VOIP phones, deployment and repairs, Inventory management, Active Directory, Microsoft Exchange, Spam Filters Office 365 Admin, Remote Assist, RDP● Negotiated services and devices with wireless providers, mobile device management (MDM)● Managed vendor relations, purchasing new equipment and warranty issues● Monitored network status at all locations using Solar Winds Orion● Reclaimed lost inventory, resulting in a 17% budget reallocation for new equipment -
Freelance ConsultantIt Consultant Sep 2014 - Aug 2018● IT project management, marketing services, web and graphic design for clients● Engineered systems within budget, negotiated with service providers and vendors, repair of computers, mobile devices, printers and software. ● Provided troubleshooting services on site and on call, as needed
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It Systems & Applications DeveloperSuperior Performance Inc. Jul 2003 - Aug 2014Lafayette, Louisiana, UsResolved IT issues for 150+ users at multiple locations● Effectively carried out special projects for C-Suite executives with confidence, priority and confidentiality● Self-sourced knowledge to create the technical aspect of a laser measurement system that removed human error for employees working in the field● Led a team of outsourced developers who implemented applications companywide● Intuit Quickbooks Administrator, performed backups, updates and troubleshooting for users● Implemented laptop purchasing in bulk and network printing at all sites, resulting in the budget allocation of 22% for new equipment and software● Previous roles held within this organization include Office Manager, Human Resources, Insurance Administration and Executive Assistant for the owner of the company for six years, executed Master Service Agreements and ensured compliance with customer’s requirements
Jill Lagrange Skills
Jill Lagrange Education Details
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University Of Louisiana At LafayetteGeneral
Frequently Asked Questions about Jill Lagrange
What company does Jill Lagrange work for?
Jill Lagrange works for Tribute Technology
What is Jill Lagrange's role at the current company?
Jill Lagrange's current role is Experienced IT Professional.
What is Jill Lagrange's email address?
Jill Lagrange's email address is ji****@****att.net
What schools did Jill Lagrange attend?
Jill Lagrange attended University Of Louisiana At Lafayette.
What skills is Jill Lagrange known for?
Jill Lagrange has skills like Troubleshooting, Networking, Training, Operating Systems, Computer Repair, Customer Service, Servers, Employee Relations, Supervisory Skills, Employee Management, Microsoft Office, Visio.
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