Jill L. Email & Phone Number

Montreal, Qc, Ca

Eastern Canada

• Overseeing people practices, operations and service across East Canada (including Greater Toronto region, Ottawa, province of Quebec and Nova Scotia), totalling 18 doors• Developing Store Managers within a specific geographic area to achieve sales growth and operationalefficiencies.• Review staffing, merchandising, conversion and operational requirements• Assists in analyzing regional operations and makes recommendations to implement actions for enhancement of key measures such as sales, cost profit, inventory.• Responsible for set-up, hiring and training for new store openings within the region. • Coordinates the activities of regional store operations and other departments to ensure store objectives are met. This includes, but is not limited to: merchandising, marketing, sales, inventory control, customer service, human resources, finance, and business systems.• Attends and participates in Store Manager’s Meeting and National Sales Meeting• Oversees the daily operation of the region and recommends allocation of resources to ensure the objectives are met – within company mission, department mission and procedures/guidelines• Participates in the development of an annual budget and operates within budgetary guidelines.• Participates in staffing decisions, including employment, discipline, training, assignment and termination.• Evaluates daily operations on an ongoing basis and makes recommendations/initiates actions to enhance productivity, efficiency, effectiveness and profitability.

North America

- Championing and implementing initiatives that promote a diverse, inclusive, and equitable workplace environment.- Lead the development and execution of a comprehensive EDI strategy through projects aligned with organizational values- Serve as an advocate for underrepresented groups within the organization, ensuring their perspectives are considered in decision-making processes- Recruit, hire and mentor a high-performing team of managers and staff to meet operational targets and deliver exceptional results

Montreal, Canada Area

District Supervisor (District Manager) for Dynamite & Garage clothing stores, stretching from Montreal to Hull/Gatineau region.

Montreal, Quebec, Canada

Summary:With in-depth knowledge of the operations and leadership requirements of a Groupe Dynamite store (Dynamite and Garage clothing stores), I built the internal training materials for all roles in store stretching over 300+ stores in North America.With no previous experience with Adobe Creative Suite, I was able to learn on the fly while providing high quality and interactive eLearning courses with various multimedia components (video, audio, design, test for knowledge)In working with many different departments at the head office, knowledge of the business and validating with select members from the field, I was able to produce different courses such as: hiring, daily operations, loss prevention and selling techniques.Use of Adobe Premiere Pro for media contentUse of Adobe Captivate for e-learning designCompetencies:Presentation skillsLearning on the flyDealing with ambiguityTech savvyPolitical savvy

Greater Montreal Metropolitan Area

- Actively recruit and hire for different departments in stores market-wide (Pointe-Claire, Laval and Montreal), thus selected for a Guest Recruiter Experience to support market-wide position vacancies in 3 Quebec doors, facilitated multiple hiring seminars for groups of 30+ candidates per seminar to fill 30 new headcount. Collaborate with multiple Store Leaders to ensure individual hiring needs are met, managing up and down in Apple hierarchy.- Orchestrated the training and onboarding program for new hires across the entire market, then delivering consistent market-specific trainings.- Oversaw all human resources cases within the base store, including conducting quarterly and annual performance evaluations for designated team members, while providing guidance to colleagues to ensure fairness and objectivity in performance assessments.- Managed weekly schedules for a workforce exceeding 100 employees, addressing individual needs and requests while upholding equitable labour practices and aligning with business priorities to generate an annual sales volume of $44 million within a predefined payroll budget.- Served as the primary internal Human Resources guide, educating both employees and colleagues on performance management protocols and leading all necessary disciplinary actions for the entire store population when needed.- Coordinated in-store product launches for the entire range of Apple products, taking charge of launch events for multiple new product releases. Ensured clear understanding, endorsement, and execution of operationally robust procedures, with each successive product launch outperforming its predecessor.

• Supervision of 8 stores, including Kirkland, Pointe-Claire, Cote Vertu, Rockland, Marché Central, Angrignon, Gatineau and Hull• Renovating stores ‒ including helping with opening of other stores in other districts• Monitoring turnover and all HR aspects in district including hiring, training, and recruiting uppermanagement and aiding managers in doing so for their individual stores• Providing ongoing leadership, ensuring that all stores achieves and/or surpasses financial goal• Coaching, inspiring, motivating, developing and evaluating the management team for maximumperformance and optimize customer service, while minimizing wage cost, hours, expenses and shrink• Ensuring that stores comply with store brand standards• Aiding store managers resolve any store issues ‒ including business, customers and human resource-related problems• Conducting district-wide meetings• Conducting performance reviews• Evaluate store brand, customer service, loss prevention, human resources and operations minimum once a month.

• Following ‒ up with new trainees when necessary• In charge of training new store managers, supervisors and directors at store level• Managing a staff of 20 ‒ 30, including 2 Associate Managers, an Assistant, Key holders and Merchandisers, scheduling 500+ hours and wage cost• Continual recruiting for the store and district• Developing staff to their full potential and creating internal growth• Providing a high level of customer satisfaction• Ensure that all store/company policies and standards are met if not surpassed• Model Store for Property Managers for international expansion• Promoted to a New Concept high volume store• Recruited to fill store needs and hired management staff• Trained new staff to meet company standards