Jill Bishop Email & Phone Number

Financial Compliance Solutions

1444 E Sunshine Springfield, Mo 65804

Springfield, Missouri Area

As Director of Compliance, researched and interpreted regulations to provide subject matter expertise to Senior Management and Supervisory Committee on regulation and compliance requirements. Used the ability to "conceptualize" compliance relative to affecting cultural change or recognizing the interconnections within the financial services industry sectors preventing anti money laundering. Additionally, worked with US Office of Foreign Assets Control. Developed the cross functional connections between compliance and audit, ERM, operations, and training. Earned the Credit Union National Association (CUNA) Bank Secrecy Act Compliance Specialist (BSACS) designation. Hold the CUNA Center for Professional Development designation as Credit Union Compliance Expert (CUCE). Reviewed credit union policies and procedures to ensure compliance with all related laws and regulations applicable to the credit union. Recommended policy changes that will facilitate the credit union’s compliance program, reduced risk, by reflecting changes in regulations. Performed credit union operational, financial, interim and compliance audits. Reviewed records, documents, loans, policies and procedures, financial and operational processes and electronic information in accordance with regulatory requirements.

Springfield, Missouri Area

Celebrated 20th anniversary with the credit union.

Springfield, Missouri Area

Earned the Credit Union National Association’s Center for Professional Development designation as a CUCE (Credit Union Compliance Expert). Reviewed credit union policies and procedures to ensure compliancef with all related laws and regulations applicable to the credit union. Reviewed credit union policies, procedures and marketing to ensure compliance with all related laws and regulations applicable to the credit union. Recommended policy changes that would facilitate the credit union’s compliance program, reduce risk, and reflect changes in regulations. Perform credit union operational, financial, interim and compliance audits. Reviewed records, documents, loans, policies, procedures, financial and operational processes and electronic information in accordance with regulatory requirements. Examined loan documents and records to ascertain sufficiency, accuracy, and implications of information while also providing oral and/or written information about loan program requirements and servicing matters. Ensure all business communication is in compliance with company policies, procedures and supported the company mission. Responsible for crisis communication. Have proficient computer skills with MS Word, Excel, PowerPoint, Outlook and Internet. Active in a grassroots advocacy system to mobilize credit unions, their employees and volunteers as activists on behalf of credit union and consumer causes.

Springfield, Missouri Area

Developed and created a new call center department along with techniques and philosophies to improve system processes and workflow. Managed and directed all aspects of incoming call center operations and staff. Implemented and reviewed call center policies and procedures. Developed and monitored levels of member service for call center representatives while maintaining consistent branding through all call center communications. Identified business-building opportunities for the credit union. Trained and motivated staff to describe the right product or service to best satisfy the member needs while also increasing sales volume. Answered member questions on loan requirements and servicing questions on deeds, liens and title searches. Fostered staff teamwork while continually seeking sales, service, and operations delivery efficiencies.

Springfield, Missouri Area

Managed all marketing materials, while directing daily marketing operations for a credit union with over $130 million dollars in assets and 20,000 members. Planned and implemented all promotions and marketing of branches in four cities in Missouri: Springfield, Branson, Nixa and Joplin. Purchased all media including: Television, radio, print, direct mail and Internet advertising. Made promotional plans and decisions on image and brand advertising. Actively participated in formulating marketing strategies. Developed and implemented marketing plan and budget. Project manager for new loan and savings products such as: overdraft protection, debit cards, Visa gift cards, loan rebate, mortgages, youth programs and financial education. Wrote articles for member newsletter and directed advertising agency on design of promotional materials. Directed the organization’s business development program to advance member awareness of the credit union’s product line and membership advantages. Planned and coordinated annual meeting and management meetings. Produced monthly on-line employee newsletter. Supervised selling membership as an employee benefit to corporate accounts. Represented the credit union as a public representative at community events. Served as a company spokesperson in building association and government relationships. Managed written and oral communications with key audiences.

Springfield, Missouri Area

Sold radio advertising to businesses for both stations. Created and sold advertisements to increase business for clients in restaurant, furniture, auto dealerships and retail businesses.

Springfield, Missouri Area

Sold to all industry segments: restaurants, hotels, and medical institutions in Springfield, MO territory. Sold product lines of over 10,000 items, which included: food, beverage, cleaning supplies and equipment product lines.

Springfield, Missouri Area

Promoted and sold exhibit space and attendance for two national trade shows produced by two internationally circulated magazines in the automotive aftermarket, Undercar Digest and Transmission Digest. Trade shows were in Las Vegas, Chicago, Cincinnati and Nashville.

Solicited identified market segments, including Association, Government, and Medical Markets. Booked business for the lodge through telephone and personal sales calls. Monthly visits to the state capitol, Jefferson City, to build association and government relationships. Worked directly with the Convention and Visitors Bureau to acquire sizable markets for potential Springfield business to fill the 403 overnight rooms and 26,449 square feet of meeting space.

Bachelor Of Arts, Journalism: Advertising/Public Relations

Master Of Arts, Communication