Jill Mcdevitt Email & Phone Number

Houston, Tx, Us

Springfield, Il, Us

Member of Software Support Team working with customers answering questions, troubleshooting issues and training customers on new features. Contributions include:• Led team as Project Manager for implementation of new support ticketing software as well as being responsible for development and delivery of end user training curriculum.• Key support team member responsible for assisting customers with installation and use of a new third-party software add on package for business tax filings.• Perform Customer Experience testing for new web-based software package still in development.

Mattoon, Illinois, Us

Member of Technical Services Department wearing many hats including project manager, business analyst, technology adviser, software trainer and IT internal auditor. Contributions included:• Led cross departmental team to migrate over 2000 employees to Microsoft Office 365. As a Subject Matter Expert, evaluated all Microsoft Office 365 applications and made recommendations for each application about its suitability and suggested use.• Created and delivered senior management and executive presentations to review upcoming technology changes and the value provided to their departments.• Developed and delivered employee software application training modules on Microsoft applications and other new technology as well as being second level support if they were unable to answer a user question.• Consulted with department managers and executives on their technology needs and assisted them in tool selection and process development.• Acted as a liaison with technology vendors and consultants that were utilized by the Technical Services department.

Mattoon, Illinois, Us

Business Analyst in Applications Development Team supporting software enhancements for multiple divisions. Responsible for eliciting and documenting of user requirements and workflows, developing and executing QA Test cases, coordinating User Acceptance Testing as well as acting as Project Manager controlling scope and schedules. Contributions included:• Acted as Customer Advocate by learning and understanding the customer’s business processes, eliciting and documenting their functional requirments and being the main communication point between the customer and the software development team.• Developed a custom software development lifecycle that added technical documentation of all phases, design reviews by both peers and customers, QA Testing phase and official User Acceptance Testing and sign off by project stakeholders.• Completed over 100 software development projects in my 15 years in this position.

Marcy-L'Étoile, Auvergne-Rhône-Alpes, Fr

Represented the laboratory user’s perspective as a member of engineering team for the development of new international medical laboratory device. Contributions included• Responsible as Requirements Manager for the development of software requirements, including identification, design and documentation. Conducted impact analysis for any changes to requirements or design.• Project wide responsibility for workflow development of integrated instrument/medical device software system.• Coordinated extensively with international Research & Development project team and Global Marketing staff including presentation of User Interface Design to the global team in Lyon, France

Marcy-L'Étoile, Auvergne-Rhône-Alpes, Fr

Hired to design and implement new software field trial program for microbiology and information management application to meet new FDA Regulations. • Developed testing protocols and documentation standards.• Documented all software field trial results and packaged for submission to FDA

Marcy-L'Étoile, Auvergne-Rhône-Alpes, Fr

Managed 11 customer service representatives taking orders from hospitals and industry for multimillion dollar annual inventory.Designed and implemented a system for tracking all customer credits with categorizations and approvals resulting in a 10 % revenue saving from unwarranted credits.

Marcy-L'Étoile, Auvergne-Rhône-Alpes, Fr

Provided training and microbiology support for over 60 customer accounts in biological, software, hardware and medical diagnostic product systems.• Assisted hospital personnel in the planning and implementation of their newly purchased laboratory system including mapping information from their previous system and training end users, and incorporating into existing laboratory processes.• Acted as first level technical support for hospital personnel with issues or questions with their instrumentation or software.• Performed marketing, public relations and sales support functions. Designed, coordinated and facilitated Customer User Group Meetings.

Performed Medical Technologist duties in the Microbiology department including processing patient specimens, identification of bacterial, mycobacterial and fungal isolates, performed systems maintenance and trained new technologists.

Bachelor Of Science (B.S.), Medical Technology

Clinical Laboratory Science/Medical Technology/Technologist

Education record