- Directs and leads HBSs data and analytics program/activities.- Maintain day to day department metrics.- Develop tracking and reporting mechanisms for department on a weekly, monthly, and annual basis.- Leads business sustaining and enhancing initiatives.- Provides ongoing support for staff, customer support and training.- Develop a schedule to check for different data issues to ensure that the data is regularly cleaned and updated per established business rules.

Develop report automation processes using Microsoft Access to improve turnaround time and reporting capabilities. Convert, clean, analyze, organize, and document large data files (10,000 - 2 million records).Monitors and increases efficiency, performance, and skill levels within the department that results in increased collections and reduced days in A/R. Ensures collection goal are achieved or exceeded monthly on a regular basis. Implement process and technology training for staff to achieve goals, maintain proficiency, efficiency, compliance and customer service. Ensure data accuracy accountability for divisional financial performance, charging methodologies and capture, and revenue enhancements. Effective development, implementation, monitoring and communications of goals, objectives, budgets and expected performance outcomes. Analyze critical operations on an ongoing basis, and developed reports that evaluated and demonstrated productivity and performance gains. Provided instruction, leadership, and supervision for team of more than 15 direct reports.

Built lasting relationships with a broad base of clients across the medical software market by ensuring steadfast proactive and reactive customer support. Provided timely resolution of product-related customer support issues. Exercised independent judgment and analysis in determining the best method(s) to resolve issues and ensure customer loyalty and satisfaction. Acted as first point of contact for customer training, data conversion, setup/configuration, and problem solving. Maintained and enhanced customer satisfaction by providing ongoing, proactive support throughout the customer life cycle. Exercised strong ability to multi-task and work cross-functionally in a dynamic environment while still training new clients

Responsible for all areas revenue cycle data management within the billing and collections department. Defines data standards, identifies data trends, and identifies data commonality and efficiencies within and between related systems. Performs statistical analysis to prioritize which accounts should be worked in order to maximize success.

Analyze data, interpret the results, and provide written summaries and reporting of analysis across multiple projects; conduct quality assurance reviews of clients’ accounts, which includes identifying trends (payer, denial, etc.) and making recommendations to address performance deficiencies to maximize production and reduce A/R days across all projects contracted with HBS. Provide to clients and executive management weekly, monthly and ad hoc reports for trending, collections, and invoicing.

Provide direct services to clients and HBS functional teams, including Administration, Finance, Information Systems, Sales, and Operations, to ensure a smooth transition and continuous maintenance of future, current and transitioning clients. Provide reports on an ad hoc basis, as well as compile and supervise the review of all clients’ monthly invoices.

Proactively review and research all accounts assigned and complete all necessary activity to resolve denials or under payments. This includes: (Bill correction, resubmission, appeals, written and oral correspondence with payers, adjustments, transfers, etc.)

• Receive and respond to e-mail, including: replying to requests for information; forwarding e-mails to appropriate staff for response.• Provide customer service, including timely response to telephone calls, e-mails, and other verbal or written correspondence.• Compile materials needed for trainings • Maintain the website• Enter data for summaries of post-training evaluation forms• www.preventionworkforce.org

• Receive and respond to e-mail, including: replying to requests for information; forwarding e-mails to appropriate staff for response.• Provide customer service, including timely response to telephone calls, e-mails, and other verbal or written correspondence.• Process and mailed out requests for applications and study guides.• Open, process and entered data for mail log.• www.flcertificationboard.org