Jill Fritz Email & Phone Number

Denver, Co

Udemy's mission is to create new possibilities for people and organizations everywhere by connecting them to the knowledge and skills they need to succeed in a changing world. Millions of people learn on Udemy from real-world experts on topics ranging from programming and data science to leadership and team building.Presidents Club for FY 2022

Managed 90+ accounts through post-implementation lifecycle: provide support and system consultation, partnering with clients to maximize their use of the system to achieve critical goals. I advocate for my clients to receive product enhancements and timely resolution of system issues, liaising with internal teams to advance projects and ticket handling. Starting with understanding my clients' needs, we collaborate to create workflow solutions, improve data management, and support their end users via instruction and marketing.

Remote

As part of an agile development team representing the voice of "quality" as lead QA specialist, I ensured the product's alignment with operational requirements and client needs, and contributed to story development, acceptance criteria, backlog prioritization and user-friendly functionality. This included completing user acceptance testing for features and bug fixes daily, and creating and managing regression testing, reporting defects and maintaining script updates.I served as interim Scrum Master, leading the team’s agile development lifecycle through daily standups, grooming, and retrospective meetings. When wearing my product support hat, I served as front-line support to clients daily through help desk calls and tickets, and consulted with clients on effective system usage and how to best serve their end users.

Remote

Managed post-sales product implementations by assessing client requirements, consulting on system and workflow needs, and facilitating system configuration. In the first 6 months in this role, my colleague and I created and rolled out a new implementation model which cut the average implementation time in half through improved milestone tracking and training strategy/tools. Within this new model, I developed new training video scripts, created customization guides to facilitate clients’ configuration decisions, and wrote testing guides to give clients step-by-step instructions for how to learn, customize and test their systems.

Gainesville, Florida Area

• Implemented and launched online store to enhance company branding • Managed and increased social media and website engagement• Managed and coordinated all logistics for company participation in 50+ conferences and tradeshows annually• Contributed to company storytelling and branding via marketing emails, press releases, ad campaigns, and company presentations

Gainesville, Florida

Partnered with employers/HR professionals to provide educational programs to students as a recruiting and company branding strategy. Provided consultation to employers for on-campus branding and recruiting at UF. Additionally: • Led cross-functional work team to develop a student staff competency-based training program• Partnered with Marketing to develop social media and outreach strategy for student engagement• Developed and presented standard and customized lectures and seminars, teaching students about career planning and inspiring them to take ownership of their career development.• Instructed “Career Planning” and “First Year Florida” (SLS 1102) courses

Gainesville, Florida Area

Conducted outreach to new local, state and national employers, and managed relationships with existing employers to increase their recruiting strategies and enhance their campus brands. I also provided individualized career advising to students and instructed students on job search related topics. I served as a liaison for campus departments to provide tailored career services for unique student population needs, and developed campus partnerships to enhance our Center's reach. During this time, I conducted a qualitative, grounded theory study with colleagues to develop the first career development model for first generation college students; We presented our preliminary research findings at 2 national conferences.

Gainesville, Florida Area

Lead and managed team to provide all front-line customer support for office serving 50,000 students. Developed and taught customer service philosophy (Care, Know, Do) to increase customer service expectations and experiences. We provided technical assistance for customers on a daily basis (students and employers) using CSM software application.

Master Of Education, Student Personnel In Higher Education

Bachelor Of Science, Psychology