Jill Fritz Email and Phone Number
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Jill Fritz personal email
Jill Fritz is a Senior Customer Success Manager, Scaled Enterprise at Udemy at Udemy. She possess expertise in leadership, social media, public speaking, human resources, new hire orientations and 20 more skills.
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Senior Customer Success Manager, Scaled EnterpriseUdemy Apr 2024 - Present -
Customer Success Manager, Scaled EnterpriseUdemy Jan 2022 - May 2024Denver, CoUdemy's mission is to create new possibilities for people and organizations everywhere by connecting them to the knowledge and skills they need to succeed in a changing world. Millions of people learn on Udemy from real-world experts on topics ranging from programming and data science to leadership and team building.Presidents Club for FY 2022
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Client Success ManagerSymplicity Corporation Mar 2018 - Jan 2022Managed 90+ accounts through post-implementation lifecycle: provide support and system consultation, partnering with clients to maximize their use of the system to achieve critical goals. I advocate for my clients to receive product enhancements and timely resolution of system issues, liaising with internal teams to advance projects and ticket handling. Starting with understanding my clients' needs, we collaborate to create workflow solutions, improve data management, and support their end users via instruction and marketing. -
Quality Assurance & Product Support SpecialistSymplicity Corporation Dec 2015 - Mar 2018RemoteAs part of an agile development team representing the voice of "quality" as lead QA specialist, I ensured the product's alignment with operational requirements and client needs, and contributed to story development, acceptance criteria, backlog prioritization and user-friendly functionality. This included completing user acceptance testing for features and bug fixes daily, and creating and managing regression testing, reporting defects and maintaining script updates.I served as interim Scrum Master, leading the team’s agile development lifecycle through daily standups, grooming, and retrospective meetings. When wearing my product support hat, I served as front-line support to clients daily through help desk calls and tickets, and consulted with clients on effective system usage and how to best serve their end users.
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Implementation SpecialistSymplicity Corporation Sep 2014 - Dec 2015RemoteManaged post-sales product implementations by assessing client requirements, consulting on system and workflow needs, and facilitating system configuration. In the first 6 months in this role, my colleague and I created and rolled out a new implementation model which cut the average implementation time in half through improved milestone tracking and training strategy/tools. Within this new model, I developed new training video scripts, created customization guides to facilitate clients’ configuration decisions, and wrote testing guides to give clients step-by-step instructions for how to learn, customize and test their systems.
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Marketing CoordinatorNccer Mar 2013 - Sep 2014Gainesville, Florida Area• Implemented and launched online store to enhance company branding • Managed and increased social media and website engagement• Managed and coordinated all logistics for company participation in 50+ conferences and tradeshows annually• Contributed to company storytelling and branding via marketing emails, press releases, ad campaigns, and company presentations -
Career Development Coordinator, Career Resource CenterUniversity Of Florida Jun 2011 - Mar 2013Gainesville, FloridaPartnered with employers/HR professionals to provide educational programs to students as a recruiting and company branding strategy. Provided consultation to employers for on-campus branding and recruiting at UF. Additionally: • Led cross-functional work team to develop a student staff competency-based training program• Partnered with Marketing to develop social media and outreach strategy for student engagement• Developed and presented standard and customized lectures and seminars, teaching students about career planning and inspiring them to take ownership of their career development.• Instructed “Career Planning” and “First Year Florida” (SLS 1102) courses -
Employer Development Coordinator, Career Resource CenterUniversity Of Florida Aug 2008 - Jun 2011Gainesville, Florida AreaConducted outreach to new local, state and national employers, and managed relationships with existing employers to increase their recruiting strategies and enhance their campus brands. I also provided individualized career advising to students and instructed students on job search related topics. I served as a liaison for campus departments to provide tailored career services for unique student population needs, and developed campus partnerships to enhance our Center's reach. During this time, I conducted a qualitative, grounded theory study with colleagues to develop the first career development model for first generation college students; We presented our preliminary research findings at 2 national conferences.
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Career Information Coordinator, Career Resource CenterUniversity Of Florida Jul 2007 - Aug 2008Gainesville, Florida AreaLead and managed team to provide all front-line customer support for office serving 50,000 students. Developed and taught customer service philosophy (Care, Know, Do) to increase customer service expectations and experiences. We provided technical assistance for customers on a daily basis (students and employers) using CSM software application.
Jill Fritz Skills
Jill Fritz Education Details
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Student Personnel In Higher Education
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Psychology
Frequently Asked Questions about Jill Fritz
What company does Jill Fritz work for?
Jill Fritz works for Udemy
What is Jill Fritz's role at the current company?
Jill Fritz's current role is Senior Customer Success Manager, Scaled Enterprise at Udemy.
What is Jill Fritz's email address?
Jill Fritz's email address is jf****@****ity.com
What schools did Jill Fritz attend?
Jill Fritz attended University Of Florida, University Of Florida.
What skills is Jill Fritz known for?
Jill Fritz has skills like Leadership, Social Media, Public Speaking, Human Resources, New Hire Orientations, Curriculum Design, Event Planning, Teaching, Blogging, Job Search Strategies, Resume Writing, Higher Education.
Who are Jill Fritz's colleagues?
Jill Fritz's colleagues are Venkatesulu Poornima, Bilal Malek 🍉, Leonardo Baldochi, Robert Brown, Nhattung Le, Joaquín Ezequiel Barrasa, Hazel Tate.
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Jill Fritz
Senior Director, Wildlife Protection At The Humane Society Of The United StatesGreater Minneapolis-St. Paul Area2humanesociety.org, hsus.org1 (202) 4XXXXXXX
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Jill Kozumbo
Washington, Dc2gmail.com, cooley.com -
1uwcu.org -
Jill Fritz
Rochester, New York Metropolitan Area8broadviewnet.com, corp.earthlink.com, hotmail.com, aol.com, excite.com, onecommunications.com, windstreambusiness.com, windstream.com2 +158574XXXXX
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