Partner with donors, faculty and medical center leadership to facilitate philanthropic donations which promote life saving and life enriching advancements in science and medicine.

Caring Hands Caregivers is a local, family-owned and -operated non-medical home care agency that services the San Francisco Bay Area. Caring Hands provides live-in, hourly, and respite care in order to allow aging adults to maintain their dignity and live safely in their homes. Caring Hands is proud to have a very high level of customer satisfaction over several years.

Vital Score combines behavioral science and consumer-friendly technology to motivate participants to access the services that would most benefit their health. In 3-minute digital conversations during wait time in provider visits, the proprietary Motivational Indexing™ model increases up to 20x the rates of participation in diabetes prevention, smoking cessation, palliative care, pediatric vaccines, medication adherence, and other life-enhancing, health-sustaining services.

In charge of the sales and service functions of this large (11 office) medical practice committed to the pre-emptive treatment of a variety of chronic illnesses. Responsibilities included:1) Leadership of a team of 20+ people, including inside and field salespeople, office managers, and customer service representatives. Identify, hire, train, and develop management, sales, and customer service talent.2) Spearheading a cross-functional customer experience team with a goal of optimizing the customer satisfaction and engagement, resulting in decreased churn. Necessitated bridging several departments, including Marketing, Sales, Member Services, Member Care, HR, Finance, and Operations. 3) Support organization’s first B2B clients as the Account Manager.4) Serve as a member of Executive Team with focus on Customer Success initiatives.Accomplishments include:* Improvement of customer acquisition close rate from 62% to 68% within six months;* Reduction in unattended customer service calls from 24% to 5% within six months;* Improved Net Promoter Score by 15% within one year.

Managed distributor organizations and sold PEAK (Pulsed Electron Avalanche Knife) technology for a variety of applications in the Operating Room and in the Cardiac Cath Lab. Upon PEAK Surgical acquisition by Medtronic, successfully integrated Aquamantys product line to the portfolio, primarily for applications in orthopedic, spinal, and transplant surgery.Accomplishments include:• Post-Medtronic acquisition, inherited a new product line (Aquamantys) and a new territory that was only 80% to plan; ended FY2013 at 113% to plan, overachieving yearly growth expectation by nearly 20%.• Pre-Medtronic acquisition, managed ever-changing distribution channels: Trained and managed a junior sales representative, dozens of distributor representatives and distributor principals. At time of acquisition was largest revenue producing territory in the country.

Sold coblation technology for a variety of otolaryngology procedures (tonsillectomies, adenoidectomies, turbinate reductions, etc.). Also sold carboxymethylcellulose-based products in the Operating Room (for sinus surgery) and in the Emergency Room (for nosebleeds).Accomplishments include:* Achievement of 60% penetration of Kaiser tonsil market and 50% of overall tonsil market, as compared to average of 35% penetration nationwide;* Consistent overachievement of quota; Won national sales award for exceptional performance in 2007.* Promoted to Regional Trainer after only nine months of employment; developed two "rookie of the year" winners.