Fourthwall enables creators to make money by doing what they love. We help them by developing beautiful, fully customized websites where they can sell merchandise, accept donations, and offer memberships all in one platform.• Led company operations encompassing Business Operations, Production and Supply Chain, People Operations, Finance and Customer Success teams. Managed third party Legal and Accounting teams.• Hired, developed and mentored internal staff through introduction and teaching of industry knowledge, management training and improved communication strategies to create high performing, engaged and collaborative team members.• Led KPI development process and managed monthly and quarterly reviews. Incorporated action plans to address underperformance and mitigate risk areas.

Led direct expansion of manufacturing and vendor networks resulting in a robust, dependable and nimble supply chain with decreased lead times and sustainable margins. Developed trust and rapport with 3PLs through development of scorecards with structured feedback and continuous improvement action plans.

Leaf Group runs ecommerce platforms for consumer goods in the home, wellness and lifestyle categories. • Lead company-wide operations, vendor management and customer support for portfolio of B2B and D2C e-commerce platforms. • Built and fortified operational processes and KPIs with focus on customer service quality, product and delivery quality and cost.• Reduced product and logistics costs by 12% and 3% respectively, through data driven analysis and rigorous vendor and carrier negotiations.• Developed global supply chain and logistics performance reporting to provide vital metrics used to improve order placement to final destination delivery times.• Rebuilt and created high performing customer support team through organizational restructuring, mentoring and cross training, resulting in increased agent knowledge, improved first touch resolution and higher NPS and CSAT scores.• Spearheaded international production expansion into Europe and Mexico. Expanded and stabilized domestic factory footprint. Initiated overseas import program in China.• Negotiated rapid production terms with vendors to meet drop ship and bulk shipment criteria for global retailers including Target, Amazon and Wayfair.

Govino manufactures and sells shatterproof, reusable plastic wine glasses to mass market, specialty retail, grocery and online marketplaces. Hired by private investor group to stabilize operations and increase profitability for a multi-million dollar consumer products company. Successfully positioned company for exit/ownership change in June 2018.• Directed all aspects of financial and company operations including supply chain, contract manufacturing, logistics, customer service, sales, marketing, social media, accounting, human resources, IT and legal. • Developed sound financial management practices including P&L management, budgeting, expense control, forecasting, inventory planning, pricing standardization and margin improvement.• Nurtured and developed key relationships with strategic partners to grow brand position in under-developed channels including international markets, cinemas, stadiums, live events and music festivals.• Spearheaded international expansion into Mexico through negotiation of a strategic distribution agreement. Assessed and renegotiated strategic international licensing partnership agreement for expansion into Asia.• Increased margins through value proposition and brand re-positioning strategies. Reduced cost of goods through vendor and manufacturer negotiations, supplier expansion and logistics streamlining.

Parcel University curates and delivers gift baskets and care packages to university students.• Developed business plan, company strategy and operational processes for collegiate products ecommerce start-up company. • Created and launched website selling curated and licensed products to customers targeted through organic growth (SEO and social media) and paid marketing campaigns (SEM, digital ads).• Developed key accounts by creating affinity programs with collegiate organizations to increase sales.• Managed product development, procurement, sales, marketing, website design and off-shore programming to effectively meet business goals and growth objectives.• Support student food insecurity initiatives and university parent programs via company charity donations.

RealD develops and licenses 3D projection technology to cinemas globally. RealD 3D Eyewear Division sells injection-molded 3D eyeglasses to cinemas, studios and retailers worldwide.• Managed and grew 3D Eyewear Division from $500k to over $100M annual gross revenue while supporting rapid company growth from $2M to over $500M post-IPO valuation. • Created and scaled global supply chain and logistics network to ensure on-time delivery of over 1 billion units of 3D eyewear during tenure, delivering to 70+ countries worldwide.• Opened manufacturing and warehousing operations in Europe, Asia and Mexico. Negotiated global logistics deals and service level contracts with major freight forwarders and 3rd party distribution centers. • Expanded injection mold manufacturing capacity from 1M pairs to over 250M pairs annually, incorporating 100% optical and mechanical quality control processes. • Launched licensing program for premium eyewear product line and negotiated deals with both high-volume and specialty licensees, including Oakley, Polaroid and Marchon.• Implemented 3rd party factory audit programs based on stringent industry compliance standards encompassing international labor and consumer product safety standards.• Created reverse logistics program and refurbished over 45% of used glasses, resulting in nearly 20% blended cost savings. Designed and was awarded patent for in-theatre collection bin used to return used glasses and support environmentally responsible recycling solution.• Managed multimillion dollar departmental and operating budgets. Provided strategic direction, mentoring and operational objectives for direct staff and 3rd party support teams during pre and post IPO tenure.

Consolidated and implemented new financial systems and processes for start-up subscription based, security systems monitoring company. Led implementation of new billing and collections system, including integration of new data resulting from 7 company acquisitions. • Negotiated vendor agreements, developed project work plans and managed relationships with 3rd party staff.• Provided company executives with structured and regular updates regarding project schedules, milestones and issues, ensuring on-time project delivery.

Director, Global Business Operations Disney Consumer Products (1996 - 1999)Led department responsible for optimizing business operations for under-performing DCP business units. • Identified, prioritized and implemented improvement project solutions encompassing people, processes and technology. • Created and launched division-wide formal PMO for executive sponsored key projects. Director, Operations and Technology Disney Consumer Products (1989- 1996)• Evaluated and implemented financial, supply chain and logistics systems to support strategic growth of Disney Consumer Products business units including:• Walt Disney Records – G/L, A/P, A/R, Purchasing, Inventory, Supply Chain, Logistics, KPI• Disney Music Publishing – Royalty Tracking• Disney Home Video Entertainment - Purchasing, Logistics, Supply Chain• Walt Disney Collectibles – Call Center, Order Entry, Lot Tracking• The Disney Catalog – Call Center, Order Entry, Warehouse Management System• The Disney Stores – Warehouse Management and POS systemsProject Management Consultant (2001 - 2002)• Directed project management for implementation of new Disney Movie Collection fulfillment operation. Created project work plans, identified system and operational changes, led project update meetings, tracked project status/budget and facilitated issue resolution.• Developed Web Content Management (WCM) Strategy for Disney Licensing business.

Developed supply chain, logistics and operations/customer service functions for start-up venture focused on manufacturing and selling robot kits and accessories online and in stores.• Evaluated and implemented distribution and financial system, supporting operational functions and enabling sales and financial accounting functions.• Launched product line and developed and managed logistics processes for shipments of robot kits and accessories to independent and mass market retailers, including Fry’s and Best Buy.• Conducted evaluation of 3rd party fulfillment centers and negotiated contracts for domestic and international distribution services providing low cost fulfillment services

Developed and integrated company-wide business application systems for pre-and-post IPO manufacturer and distributor of personal computers and monitors.• Managed company technology applications, including SAP business application, web site applications and technical infrastructure.• Led integration effort for technology and customer service areas as a result of company acquisition. Conducted operational analysis of current and proposed call centers. Restructured internal call center operations and realigned staff to better support escalations, executive appeals, reporting and training.

Delivered project based consulting services in consumer products, transportation and space industries. Developed project plans, designed and implemented financial, logistics and supply chain system solutions using proprietary methodology for clients including Apple, Toshiba, Santa Fe Pacific Pipeline and Jet Propulsion Laboratory.