Jill Quigley Email & Phone Number

Omaha, Ne, Us

Omaha, Nebraska, United States

Omaha, Nebraska

Omaha, Nebraska

• Managed client implementations and conversions of large/technical custom implementations for one of the world’s largest providers of merchant processing services.• Coached new clients on working with First Data. Provided consultation on product/system features.• Developed, coordinated, and executed implementation project plans, task schedules, and resource activities to ensure on-time and effective project delivery.• Identified opportunities to streamline procedures, enhance revenue, and improve product efficiency.• Interfaced with other First Data departments to generate and offer appropriate solutions.• Interpreted and communicated First Data services and products to clients, sales teams, and vendors.

Dallas, Texas

• Acted as first point of escalation for Operations Department of major merchant account provider.• Provided training for department on new processes, procedures, and systems within First Data.• Monitored daily transaction reject reports • Worked with TSYS (merchant processing company) to integrate MeritCard for access to company systems.• Wrote manuals for TSYS account boarding and moved 60 accounts from First Data to TSYS.• Kept key pricing grids up-to-date with regulation changes.

Greater Omaha Area

•Establish, strengthen, and maintain account relationships for a substantial portfolio of $250K–$1M revenue-level clients for one of the world’s largest providers of merchant processing services•Serve as primary contact with executive-level clients as operations liaison for account retention•Work with internal sales team to maximize First Data revenues, minimize expense, and maintain high level of customer satisfaction for national, regional, and local clients•Research operational issues to identify and rapidly correct problems•Provide interim support to Vice President in sales-related activities for 13 portfolio clients

•Served as liaison between senior management and merchant services team members•Expedited and resolved escalated issues for clients•Facilitated team access to essential tools and organized and managed logistics for staff training •During management realignments, provided training and expertise to new directors while keeping key team activities and client services on track

Greater Omaha Area

•Acted as customer liaison to all internal departments while communicating customer requirements within the organization•Analyzed client needs via various monetary reports and system reports•Coordinated and delivered client training in tandem with relevant internal departments•Served as key conduit between director and five-person team to handle vital communications for 400+ clients for card association regulations changes

Greater Omaha Area

•Provided front-line support for clients, online support systems, client access, set-ups, system changes, batch processing, and billing by using online systems and tools•Created, maintained, and completed necessary access forms to coordinate resources for billing, education, technical, and contractual support•Coordinated and conducted product and security system education sessions either on site or via telephone to provide refresher courses, enhancement overviews, and backup for the Client Education team as required

Greater Omaha Area

•Researched and resolved daily external and internal customer inquiries, issues and tasks, ensuring consistency of procedure•Managed the knowledge transfer process through classroom training, one-on-one education sessions, and ad hoc assistance and support

Provided front-line support for clients, online support systems, client access, set-ups, system changes, batch processing, and billing by using online systems and tools Created, maintained, and completed necessary access forms to coordinate resources for billing, education, technical, and contractual support Coordinated and conducted product and security system education sessions either on site or via telephone to provide refresher courses, enhancement overviews, and backup for the Client Education team as required

Mitchell, South Dakota

•Managed the student recruiting process across all educational disciplines for the university •Served as territory manager and recruiter for Minnesota, Colorado, Central and Western Nebraska, 72 South Dakota schools, and 8 out-of-region states•Directly supervised one admissions intern•Conducted interviews with prospective students at college fairs, career days, and high school visits

Bachelor Of Science, Organizational Communication

Music