Jill Parker Email and Phone Number
Camden, ME, US
Jill Parker's Location
Camden, Maine, United States, United States
Jill Parker's Contact Details
Jill Parker work email
- Valid
- Valid
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Jill Parker personal email
n/a
Jill Parker phone numbers
About Jill Parker
Leadership Development Culture BuildingClient SupportCall Center LeadershipPeople DevelopmentCoaching and Training
Jill Parker's Current Company Details
Capital One
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Strategic Operations Leader-Passionate People Leader
Camden, ME, US
- Website:
- capitalone.com
- Employees:
- 63917
Jill Parker Work Experience Details
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Capital OneCamden, Me, Us
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Senior DirectorCapital One Jul 2020 - PresentMclean, Va, UsLeading customer facing operations for Capital One Trade Credit including Customer Service, Cash Application, Credit & CollectionsStrategic and Tactical Leadership of high growth operationLeading a team of over 200 agents across multiple geographies
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Chief Inspiration OfficerInspireal Maine Apr 2019 - Jul 2020We work with leaders to create an aspirational vision of company culture and develop plans to engage all employees in development and implementation of team and culture building. Our goal is to assist organizations in identifying the health of the current work environment and determine how to improve the environment to inspire employees to achieve exceptional results. Team BuildingLeadership ConsultingProfessional Development Education
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Executive DirectorAthenahealth Feb 2016 - May 2019Boston, Massachusetts, UsEffectively scaled athenahealth Client Support organization through significant growth, to a peak of 500 agents across three geographies in Belfast ME, Atlanta GA and Manila PhilippinesSignificant experience leading operations and collaborating with BPO partners offshore to achieve exceptional resultsLed athenahealth Client Support Center through significant organizational transformation after the departure of previous leader. Addressed challenges with agent and manager engagement and transformed the CSC leadership approach and culture to achieve the highest engagement scores in the organization. Reduced voluntary attrition by over 60%. -
Director Of Client Support CenterAthenahealth Jan 2015 - May 2019Boston, Massachusetts, UsConsistently executed against all operational goals to exceed objectives. Earned promotion to Executive Director due to outstanding performance and commitment
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Director Of Remittance And Image ProcessAthenahealth Jan 2014 - Dec 2014Boston, Massachusetts, Us
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Sales ExecutiveWausau Financial Systems Feb 2012 - Dec 2013Wausau, Wi, UsSales Executive, working with prospects and existing clients to provide receivables management solutions using Wausau's leading edge technology. Consultative Sales Executive working with financial institutions from $600MM to $1.4B in assets to implement paperless treasury and remote capture solutions. Assessing client pain points and delivering unique customized solutions to improve efficiency and enhance customer experience. -
Interim CeoFisc Solutions Jun 2010 - Jul 2011Developed organizational Mission, Vision and Values and successfully bridged the gap between vision and execution. Led Sales efforts to shape FISC's position in the marketplace. Communicated FISC's unique value proposition to clients, prospects and partners. Managed all aspects of organization including; Information Technology, Security, Human Resources, Accounting and Facilities. • Led FISC Solutions, filling the dual role of CEO and SVP of Operations to achieve 15% ROE for the first time in over 10 years, in the face of significant revenue challenges related to business line elimination and check volume decline.• Improved overall NIBT from a loss position in FY 2010 to over $600,000 in FY 2011. • Increased EBITDA over 140% by attaining profitable growth, strategically managing costs and intelligently navigating risk.
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Senior Vice President Of OperationsFisc Solutions Jan 2008 - Jun 2010Managed FISC’s key business lines to transform organizational leadership and maximize efficiency• Leveraged new and existing technologies to provide service excellence and eliminate client and prospect pain points. • Managed numerous large-scale strategic initiatives including Image Capture Conversion, Lockbox Automation and Cash Management Product Development. • Integrated 4 divisions into one cohesive unit to achieve a 14% reduction in overall operational budgets while supporting over 10% revenue growth in the organization's largest business line.
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Vice President Of Loan OperationsFisc Solutions Aug 2006 - Jan 2008Led the resurgence of Loan Servicing business line from loss leader to key profit contributor. • Improved Loan Servicing gross margin from 6.64% to 31.82% over a three-year period.• Successfully grew total outstanding loans by 7% while reducing overall operating expenses by over 20%.• Worked with management team to improve workflow efficiency to reduce total FTE from 26 to 18 while maintaining superior service satisfaction.
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First Vice PresidentMbna America Dec 2003 - Apr 2006Led Credit Acquisition Department and Backline Collections Unit to ensure superior credit quality and minimize loan losses. Led Customer Satisfaction Call Center to achieve superior results, handling an average of 4.5MM calls annually. Ensured superior quality of judgmental lending decisions through focus on Quality, Service and Compliance. • Managed a team of 211 credit analysts in making decisions on unsecured credit card applications, approving over $21Billion in loans annually. Held personal $100,000 unsecured lending authority• Led Backline Collections Unit to achieve delinquency reduction objectives on a book of business in excess of $1 Billion and maintaining loan losses well below industry average.• Responsible for increasing activation on new accounts, Customer Satisfaction and Customer Marketing generating over $15 billion in new revenue annually.
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Vice PresidentMbna America Jan 2001 - Nov 2003Led MBNA’s largest customer contact business line. Oversaw key education and compliance initiatives and collaborated with all levels of management to exceed performance objectives while maintaining strong compliance and operational controls.• Managed all aspects of regulatory compliance encompassing FFIEC, FDCPA, SOX, Reg P, Patriot Act etc.• Delivered employee training and development initiatives for over 1400 employees in 7 call centers nationwide.• Created and facilitated Leadership Development Education for MBNA management team and developed Officer Development Education for over 150 company managers.
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Banking OfficerMbna Dec 1993 - Jan 2001Earned fast track growth and promotion as a business line leader through superior performance and outstanding innovation. Experienced in all aspects of management across several key business lines at MBNA. Led teams of customer contact representatives in the areas of Customer Satisfaction, Customer Marketing and Loss Prevention.• Balanced inbound call volume utilizing Intelligent Call Routing software to ensure representatives across 5 national call centers were available to customers within 21 seconds or less.• Earned superior rating on annual performance reviews for 4 years in a row as a result of exceeding key objectives and outstanding departmental leadership
Jill Parker Skills
Leadership
Management
Strategic Planning
Leadership Development
Banking
Process Improvement
Organizational Development
Executive Management
Training
Risk Management
Team Building
Operations Management
Call Centers
Customer Service
Product Development
Sales
Credit Cards
Credit
Vendor Management
Customer Satisfaction
Project Planning
Mergers And Acquisitions
Account Management
Human Resources
Business Process Improvement
Team Leadership
Jill Parker Education Details
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Simmons UniversityStrategic Leadership For Women -
Southern New Hampshire UniversityManagement
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Syracuse UniversityBroadcast Journalism
Frequently Asked Questions about Jill Parker
What company does Jill Parker work for?
Jill Parker works for Capital One
What is Jill Parker's role at the current company?
Jill Parker's current role is Strategic Operations Leader-Passionate People Leader.
What is Jill Parker's email address?
Jill Parker's email address is jp****@****lth.com
What is Jill Parker's direct phone number?
Jill Parker's direct phone number is +120732*****
What schools did Jill Parker attend?
Jill Parker attended Simmons University, Southern New Hampshire University, Syracuse University.
What are some of Jill Parker's interests?
Jill Parker has interest in Children.
What skills is Jill Parker known for?
Jill Parker has skills like Leadership, Management, Strategic Planning, Leadership Development, Banking, Process Improvement, Organizational Development, Executive Management, Training, Risk Management, Team Building, Operations Management.
Who are Jill Parker's colleagues?
Jill Parker's colleagues are Alan Beam, Leah Enowitz, Kasey Oduyoye, Cams, Joyce Villalobos, Tanvi Korcyl, Chris Ashley, Shirisha Dasari Spc.
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