Jill S. Email & Phone Number

Berkeley, Ca, Us

Berkeley, Ca, Us

San Francisco Bay Area

Responsible for managing editorial production of up to 100 oral histories per year. Responsible for process improvement, including establishing a training program for student staff, resulting in significantly higher work quality; launching project management software (Asana) for team use; improving workflow; and creating process documentation. Responsible for all aspects of communications, including developing strategy, implementing tactics, building interdepartmental relationships, measuring results, and managing projects. Increased social media engagement and improved coverage of oral history projects and podcasts, including extensive coverage in Berkeley News and Berkeley Online; coverage on KQED, in Smithsonian Magazine, the New York Times, and on KPIX-CBS, among others, in part by cultivating relationships with Public Affairs department. Supervise and mentor up to seven undergraduate student staff, including editorial assistants, communications assistants, and research assistants.

Responsible for strategy, messaging, writing, and editing for multiple audiences, across a wide range of programs, projects, and tactics, to help students thrive in college. Production editor for donor-facing newsletters. Evaluated metrics to make improvements to communications approach. Analyzed and collaboratively developed processes and tools for the team, including workflow documentation, creative brief, ways to celebrate team wins, how-to on conducting focus groups, and guidelines on how to avoid unconscious bias in performance evaluations — improving efficiency, quality, and engagement. Supervised undergraduate student staff.

Provided full-service communications support to clients. Responsible for developing strategy and brand identity, implementing tactics, building stakeholder relationships, and project management for Kaiser Permanente Northern California Corporate Communications, for project related to equitable access to health care (Language Matters interpreter campaign for department of Equity and Inclusion). More than 30 tactics included customizable templates for local communicators (both design and content), print, and digital communications.

Responsible for developing strategy, implementing tactics, and measuring results for internal wellness departments (Healthy Workforce, Workplace Safety, and Employee Assistance Program), with an audience of 180,000 employees and physicians. Improved effectiveness of campaigns by strengthening relationships with partners throughout the organization. Developed comprehensive, customizable toolkits for regional use, saving resources and ensuring consistent branding and messaging. Created and implemented first proactive year-long communications plan for the department, building disparate programs and tactics into cohesive campaigns, evolving brand, and improving storytelling approach. Supervised professional staff.

Responsible for working closely with campus program leaders on staff professional development, policy, research, strategic planning, legislative reporting, grant writing, and communications for campus-based academic preparation programs. Partnered with staff from all ten campuses to conducted needs assessment, create, and implement a comprehensive staff training program with 17 courses in the categories of Standards and Policies, Core Content Knowledge; Working with Specific Student Groups, and Specialized Skills, ensuring compliance, minimizing risk, and resulting in improved service to high school students and parents. Participated on interdisciplinary workgroups on complex issues including risk management for education abroad and Office of President restructuring. Known to remote staff as a reliable resource at headquarters.

Responsible for internal and external communications planning, staff training, writing, editing, and materials production for EAOP, UC’s largest academic preparation program. Improved ability of EAOP to raise funds by creating a communications and branding strategy, which included a new website, brochures, newsletter articles, alumni profiles, customizable grant templates, and other collateral.

Managed a high-stakes UC undergraduate admissions program with a $3,000,000 budget that identified the top four percent of students within each high school class. Responsible for communications, staff training, functional requirements, vendor management, hiring and supervision of in-house and seasonal staff, quality control, and school outreach. Evaluated high school transcript evaluation algorithm and wrote detailed functional specifications, resulting in more accurate automated transcript evaluations. This reduced the need of quality control evaluators from 150 seasonal staff to 54 seasonal staff within two years.Increased UC eligibility for students from schools with historically low college-going rates by improving computerized evaluations, processes, staff training, and communications with schools.

Gallagher Public Relations promoted computer networking companies that were preparing for their IPO (Initial Public Offering). Responsible for editing, website revision service, staff training, and new-hire orientation program. Supervised in-house editor and freelance writers. Reduced turnover and improved work quality by building staff skills, business understanding, and content knowledge. Improved client branding by creating style guide, client style sheets, and improving client website organization and content.

Sybex published training manuals and reference books for IT professionals and lay audiences. Responsible for acquiring authors and technical editors for books, negotiating contracts, partnering closely with authors to develop chapter content and organization, copy editing, coordinating artwork, and setting and meeting tight schedules. Promoted from Editor.