Jill Schroder Email & Phone Number

Sweden

Relationship building by paying attention to the customer’s behaviour, needs and wishes. Develop positive long lasting relationships with all involved partners and stakeholders. By finding the right approach for each individual customer, develop service to fulfil customers current and future requirement. Governance service and collaborate with customer and service teams to monitor and resolve issues in a balanced and mutually beneficial way. -Acting as a key contact and advisor throughout the customer engagement experience and continuous delivery of service.-Ensure customer satisfaction by direct engagement and understanding of customer corporate structure and culture.-Drive regular governance with customers to report on critical metrics, and raise awareness of service status. Share results and meaningful items with cross-functional partners. -Collaborate with sales, solutions team and delivery team for successful delivery of service while aligning with the customers business strategy.-Identify growth opportunities and while controlling return on investment.

Auburn Hills, Mi

Lead process evolution by identifying missing or lacking processes, develop the processes and achieving buy-in from stakeholders. Proactively evaluate processes and procedures and evaluate use cases to look for improvement possibilities and risks. Participate in process audits, knowledge creation and knowledge sharing.Develop and implement customer specific process and customer focused deployment plans to enable delivery and compliance in complex large customers contracts. Balance effort with investment while complying with customer requirements and contractual obligations. Drive customers to deployment success via direct project engagement. Plandeployment, test phases, implementation phases, go-live dates, and upgrade plans.Coordinate customer goals with R&D plans to maximize success and minimize risk.Align stakeholder objectives and balance time and quality. Nurture user loyalty andensure customer satisfaction. Manage complex situation and make decisions basedon information from cross-functional teams. Be the bridge between customer /support / R&D.

Auburn Hills, Michigan, United States

Responsible for technical and project support for Americas customers on cloudplatform. Develop new team with focus on managing a wide range of customer andproject situations. Drive customer project implementation to success bycollaboration with customer, end users, R&D, sales; and find common plan toachieve the objective. Identify and involve right person at right time and find theright driver for each individual.

Auburn Hills, Michigan, United States

Support team management: Managing team for Support of on-premise customers in Americas. Manage issue inflow and backlog, customer satisfaction, trend analysis, risk management, knowledge creation and maintenance. Manage Production Downsituations by acting as crisis coordinator.Transformation management: Develop new teams, new processes and reportingstructure to increase efficiency and internal and external satisfaction whileimproving service level metrics. Evaluate existing support hotline (phone/email/web) for all Americas geography support workforce of 200 people withobjective to transform operations.

Change Review:Manage change review meetings with IT departments to maintain high level ofservice availability while decreasing risk of unexpected service interruptions for over100,000 users world wide.Transformation Management:Developed new communication process to reach maximum number of users toproactively inform of system updates and scheduled downtime. Implemented ondemandinformation on ongoing system interruptions and estimated time of systemavailability.Deployment manager:Develop new team for deployment testing to minimize upgrade issues for corporatePLM system. Within 3 months, 147 test scenarios was developed and documented,ad-hoc testing established, and daily reporting of 5 key metrics publicized.

Services Sales Expert: Present Product Lifecycle Management solution to customer. Gain understanding of customer situation and find implementation strategy to alleviate customer of pain points and help develop their lifecycle strategy.Solution Architect: Develop architecture and strategy of lifecycle solution; developimplementation plan, and time plan. Lead and participate in risk management andexecute implementation plan. Build user momentum and encourage and educateusers to achieve compliance in usage.Industry Process Consultant: Expert in Automotive industry implementation ofProduct Lifecycle Management and Lean Manufacturing. Participate in developmentof brand strategy and customer outreach program.

Gothenburg, Vastra Gotaland County, Sweden