• Responsible for the management and maintenance of accounts, Building and managing strong relationships at all levels. • Establishing project measures to ensure that the project is on-time, on-budget and meets the customer’s specifications• Processing orders, confirming stock positions and communicating with colleagues and customers to order completion and beyond. Prioritizing and delegating daily tasks for the production team.• Executing quality assurance to reduce issues and exceed client expectations for optimal profitability.• Ensuring that all hardware, operating systems, software and procedures aligned with maximum efficiency and organizational standards. • Leading client meetings to discuss solutions and update project status.• Documenting design specifications, production instructions, and system-related information.

• Processed Social Welfare claims, updated necessary customer information to maintain the database• Worked as part of a team in delivering services and supporting managers and colleagues• Processed and forwarded incoming and outgoing mails to relevant departments and officers• Assisted control staff, preparing files and documents for deciding officers, working on word processing and spreadsheets on a daily basis• Managed file requests and transfers to different branch offices as per the requests

• Responsible for uploading and maintaining large product database on company website.• Worked closely with programmers to meet project requirements, goals, and desired functionality.• Reviewed and updated web page content in a timely manner and updated product information.• Developed coordination and monitoring all aspects of web development. Managed website development, optimizing all cross-browser and multi-platform compatibility.• Managed any issues arising with the website and liaised with development team to resolve these• Managed website configuration & parameters.

• Responsible for the management and maintenance of accounts, Building and managing strong relationships at all levels. Understanding of client business and developing solutions to increase sales.• Managed and delivered work requests and provided appropriate responses and updates on progress to Managing Director. Managed small to medium projects / jobs and maintained suppliers and customers.• Managed customer database and reported findings to managing director by writing effective reports.• Presented the results in easily understandable Excel and PowerPoint documents, allowing managing director and sales team to quickly engage with the findings.• Prioritized and organized work/assignments to meet deadlines. Proactively communicated issues to management and customers. Coordinated and provided appropriate responses to customers.

• Created a marketing direction towards McGowan’s print business. Monitored, researched, analysed and successfully developed a marketing plan. • Performed analysis on customer data to provide summary and insights.• Ensured maximum availability of the resources and monitored performance and efficiency of marketing plans.• Conducted market research to determine customer needs and impressions of goods and services, analyzed results and prepared reports and appropriate marketing recommendations and conclusions.• Served as a liaison between the graphic design and sales team.• Provided strategic insights, researching, analyzing, tracking and reporting on performance metrics.• Created Weekly and Monthly reports. Responsible for online marketing efforts such as updating social network accounts, creating and sending email newsletters, updating website etc.

• Participated and supported different marketing campaigns and achieved different campaign targets.• Established and maintained relationships with different clients and their customers.• Problem solving consultation and recommendation of available options. Quality checking and quality control.• Mainly worked on a marketing campaign for MDA, a business technology solutions company.• Promoted MDA’s services and provided accurate support for the clients’ needs.