During my career, I have proven my attention to detail and organization and my ability to effectively produce and deliver clear and concise documentation and training materials that are user-focused and succinct. In addition, I have successfully transitioned into the added role of professional and technical support for all Webinars delivered within the association. I'm a trained conflict resolution mediator and have successfully assisted parties in achieving a resolution to their conflict that was satisfying to both sides.With over 20 years experience as a technical writer and trainer, I have proven my ability to follow the Rational Unified Process (RUP), an evolutionary software development process following sound software engineering principles including, but not limited to, mechanisms containing relatively short-term iterations with well-defined goals and go/no-go decision points at the end of each phase.As a quick learner, I am also able to effectively transfer my skills to others. I am results-oriented, skilled in motivating people and effective in addressing difficult situations using my extensive mediation experience.I have strong presentation and communication skills and am able to create effective interpersonal relationships with peers and superiors. My respect for cultural diversity enables me to work successfully with others.Specialties: Knowledgeable & proficient in Mac & PC software, including: API, Java Script & Applets, Crystal Reports, HTML, Excel, Access, PowerPoint, Word, Fireworks, Home Site, Paint Shop Pro, Photoshop, Pagemaker, Publisher, Acrobat, Visio, Project, Jira, RoboHelp, Adobe Connect, Adobe Creative Suite, Microsoft Office365, SharePoint, and Teams. I spend much of my day in Camtasia, Audiate and Snag-It, producing high quality deliverables with custom graphics & recordings. In summation, I assist in developing others' skills & facilitate webinars, trainings & meetings. I've received accolades for my helpful approach. I produce recordings of events & training sessions I handle change management with high energy & positivity, raising rapid acceptance. I'm proficient using Zoom, Webex, SharePoint, Teams, Office365, AdobeConnect & Creative Suite. As a direct report to the VP of Information Technology (IT), I eagerly collaborate, producing use case required cohesive deliverables.I've enjoyed positive performance reviews throughout my professional career & many times I've been looked upon as a force multiplier/liaison for the company as I interact with the majority of departments & staff. I'm reliable & trustworthy.