Jill Trost Email & Phone Number

California, United States

Carlsbad, Ca

Encinitas

•Coordinate scheduling between courts, our attorneys and opposing counsel•Prepare, format and e-file discovery and motions for the court and/or opposing counsel for hearings•Interview potential clients to determine mutual acceptance in the potential relationship •Maintain accurate triplicate calendar for all attorneys•Key contact for all clients, maintaining constant communication regarding their case to maintain reassurance and guidance of all possible outcomes.•Request, medical, employment and other records for accurate knowledge of client’s history•Perform admin tasks such as, answer phones, make copies, filing and maintaining a stocked kitchen

*Promoted high level customer service and engagement in every team member daily*Actively coached in the moment to enhance each individuals ability to develop their respective teams*Conducted conversations attributed to observations of leader’s strengths and opportunities*Accountable for talent acquisition and training through the effective use of company hiring processes*Responsible for scheduling all employees while achieving a balanced profit target and salary cost*Partnered with HR to ensure consistency of procedures in accordance with California state law

• Proven leader resulting in a 90% customer satisfaction level• Manage staffing levels to ensure partner development which resulted in promotion of fifteen baristas to shift supervisors, while assisting with seven shift supervisors to assistant store manager.• Experience dual managing stores using operational tools while maintaining company values and expectations. • Mentor newly promoted store managers while guiding district to achieve company goals • Responsible for day to day operations which results in $30,000 weekly • Analyze daily and weekly reports to ensure proper inventory control• Create weekly schedule correlating partners wants and business labor necessities

*Facilitate payrolls through ADP for two separate but linked companies, to ensure satisfaction*Update current training programs with implementing and developing new materials and expectations*Oversee the balance of the accounts payable and receivable to achieve the highest potential profit*Began a customer survey and response system for maintaining professional services and satisfaction *Responsible for hiring, employee resolution, discipline and terminations for entire company

• Through effective communication, preserved a positive environment for all employees and guests• Administered training and development programs of new and current employees while overseeing facilitation • Mentor managers and employees to help achieve highest potential for growth and personal success• Responsible for preshifts, informational boards and updated information to employees from corporate• Managed weekly and monthly inventory counts to acquire effective cost flow and profit gains• Accountable for budget of 2.7 million annually

• Responsible for fifteen separate entities with individual budgets with totals exceeding $30,000 daily• Monitored guest interaction by cast members to maintain 100% satisfaction• Coordinated monthly safety and diversity meetings in concurrence with global efforts for Walt Disney • Designed welcome celebrations and learning seminars for Cast Members to maintain knowledge• Utilized creative teaching methods to develop employees and maintain high performance teams• Provide a seamless development experience for newly hired employees• Led and facilitated new materials for three table service restaurants• Accountable for organizing and maintaining synergy between trainers and their new employees• Benchmarked best practices and shared knowledge between locations to improve operations• Trained newly-hired employee’s to be accustomed to their role within the company• Recipient of Walt Disney’s lifetime achievement award, Partners in excellence, Fall 1999

Aba-Approved Paralegal Certificate, Legal Studies

Communications, Interpersonal And Organizational

Activities and Societies: Tri-Sigma sororirty; Stadium Management