Jill Sullivan Email & Phone Number

Philadelphia, Pa, Us

I help clients design and execute strategic programs that drive business goals. By simplifying complex projects and delivering clear insights, I enable progress, effective change management, and portfolio-wide visibility.Notable Client Engagements:* Nexus Medical Labs (2024-Present): Retained to establish a PMO for R&D and product commercialization functions. Led an end-to-end systems rationalization and SharePoint rebuild, streamlining workflows and achieving operational cost savings. Currently leading the effort to achieve ISO 27001 certification, reinforcing the organization’s commitment to data security and compliance.* LT Apparel (2019-2020): Recruited to build and execute a 3-year strategic roadmap enabling 18 significant projects. Facilitated leadership strategy meetings and led subsequent work groups to implement tactics for people optimization, process and technology improvements, and business development. * Daily Pay (2019-2020): Enabled rapid growth of SaaS fintech solutions firm by upgrading operational tools, processes, and training programs for Implementation and Revenue Operations teams. Led end-to-end implementations with strategic clients, including Target® and Kroger, overseeing custom payroll system integrations and end-user adoption strategies. * Nestell & Associates: Serve as steering committee strategist guiding IT integration projects following PE acquisition.

New York, Ny, Us

Recruited to a strategic in-house leadership role in 2021 to optimize and lead the program management function. Reporting directly to the CFO/COO, I collaborated with senior leaders to execute strategic initiatives and integrated communication across all organizational levels.Key Achievements:* Facilitated a comprehensive redesign and relaunch of the direct-to-customer business, leading 200 hours of strategy sessions and data-driven analysis. Developed a business plan, phased execution plan, and go-to-market and customer experience roadmaps. Led workgroups in executing the plan and created executive readouts and progress reports.* Strategic partner to senior leaders in relocating the company's global distribution center. Spearheaded consistent progress from concept to launch, overcoming challenges and meeting aggressive milestones through effective collaboration across teams and vendors. Key areas included facility development, technology integration, material handling equipment, and workforce development.* Integrated change management strategies during organizational restructuring. Supported the rapid addition of new workforce, contributing to communication plans, onboarding strategy, updated process documentation, and new performance metrics.

New York, Ny, Us

Managed complex implementation projects and customer success for a portfolio of strategic clients, including Spanx®, NYDJ®, Peter Millar®, and Vineyard Vines®. Developed shared roadmaps, scoped contracts, and led implementations of upgrades, customizations, and new module deployments. Supported end-to-end consultative enterprise sales with customized implementation plans and statements of work, collaborating across organizational levels to ensure successful deal closure and implementation. Mentored peers and junior project managers in budget development, timelines, and risk assessments. Created standardized PMO tools and processes for consistency across teams and projects.Key Achievements:* Led 15+ enterprise client strategic projects, overseeing BueCherry ERP, EDI, PLM, WMS, B2B, B2C, and Business Intelligence implementations. Spearheaded seamless collaboration across matrixed teams spanning cloud, technical, functional, and management domains. Ensured adherence to success milestones through effective resource utilization, forecasting, and budget oversight.* Developed standard consultant tools and training materials, accelerating onboarding, enhancing scope control, budget, and risk management, and increasing client satisfaction.* Managed customer success for key clients by cultivating executive-level relationships, leading quarterly steering meetings, and contributing strategic value to client business plans.* Established subject matter expertise by delivering the “How to Succeed During Implementations” session at the Insight user conference, increasing awareness and visibility for the project management function.

Mclean, Va, Us

Led the development of critical infrastructure to support the transition of Space and Naval Warfare Systems Command’s (SPAWAR) Fleet Readiness Directorate (FRD) from the acquisition and deployment phase into a new ongoing maintenance program. Facilitated cross-functional teams of civilians and high-ranking military leaders, achieving consensus to drive the development and adoption of new tools. Supported a Principal Assistant Program Manager (PAPM client) and a portfolio of 13 programs in budget development, inventory management, and human resources forecasting.

San Diego, California, Us

Directly oversaw a team of 8 managing warehouse operations, customer service, and sales enablement at a global luxury swim and resort apparel company. Balanced strategic thinking with tactical execution to identify and resolve operational issues while creating optimized SOPs. Implemented a new ERP and EDI system, resulting in significant savings through automation and enhanced business performance visibility. Led data migration, workflow build-out, and vendor management. Drove engagement and adoption of new methodologies across all organizational levels and functional areas. Achieved superuser status with CGS as an early adopter of the BlueCherry Infinity platform.

Plano, Tx, Us

Coordinated integrated marketing programs for technology and media company offering registration software and consumer data intelligence.

San Diego, California, Us

Performer and instructor of youth classes for nonprofit Hip Hop dance troupe dedicated to innovative performance, artist development, and community outreach. Principal dancer in Sea World Summer Nights RipTide show 2006-2008.

Fuschl, At

Promoted the brand; sampled product at various events and on-premise venues.

San Diego, Ca, Us

Developed creative strategies and project plans for promotional initiatives; won Customer Service Star Award.

Mba, Business Administration And Management; Sports Business Management

Executive Education Program, Sustainability Leadership

Bachelors, Kinesiology; Fitness, Nutrition And Health