As a program manager I am responsible for overseeing multiple teams to deliver the organizations objectives.

Experienced Agility Leader with passion for product management, mentoring, and process improvement.-Embedded on multiple global product teams to lead, influence, facilitate, train, and coach Digital and Technology team members, leaders, and business stakeholders on Agile values & principles resulting in:-Gap assessments with actionable coaching plans-Communication & change management strategies-Improved understanding of the customer with focus on harnessing technology for our competitive advantage-Accelerated learning through experimentation-Combined business and technical expertise to enable iterative delivery-Alignment on strategy, goals, roadmap, with a focus on high priority work-Strategies in place to ensure ongoing measurement & sustainability (retrospectives, ongoing maturity assessments, key performance indicators)-Implemented scaled program level teams, enabling visibility to dependencies, risks, and large, complex initiatives across multiple teams-Assessed needs and engaged in change management & productive discourse to influence greater focus on root problems, resulting in buy-in across all pillar teams and more strategic solutions-Consulting and coaching provided to Project Managers on large/ complex projects and continual sharing of learnings with other Agile coaches & community of practice

-Manage projects using agile or waterfall tools. -Provide support to team as a servant leader and lead by example. ​-Guide and Coach the team on Agile values and practices-Remove impediments to help team maintain focus and ensure success and effectiveness ​-Build trust and a safe environment where problems can be raised safely ​-Communicating outside the team: Providing transparency on progress and quantifiable business benefits ​-Educate and support Product Owner, particularly with respect to refining and managing the product backlog. ​-Help team clarify goals ​-Facilitate ceremonies -Awareness of current trends and industry news related to Agility-Share learnings with others to elevate knowledge and skills ​-Manage finances​-Continuous learning​-Motivate and inspire the team ​

Knowledge Management: • Implement and maintain a knowledge management method for General Mills Global Service Desk.Application Support/Development: • SharePoint 2010 Site administratorStrategic Planning: • Assist in ongoing evaluation of Service Desk processes and proceedures.Project Management: • Lead process changes, application changes, and change management projects

* Plan and implement training and documentation for IT changes and projects* Collaborates with cross functional teams to gather business processes and impact on end user community* Draft training plans and training content for end users* Monitors development of training materials* Provide consultation on best approach for end user training * Apply IT Documentation and Training’s project management principles to each project* End User advocate: Provide end user perspective to project team and training efforts

* Plan and implement a project management process for the Desktop Technical Services (DTS) department* Continuous Improvement Project for DTS* Recommend best practices, communication standards and help define departmental procedures* Critically review process for proper flow, ease of use and value* Develop metrics and scorecard for performance tracking/analysis* Provide training/mentoring of DTS staff on new process* Educate customers on process improvement and best practices within DTS* Solicit customers for feedback on process and ideas for improvement* Women In IS Social Committee, Women In IS – Career Management Circle, Women In IS – Project Management Circle, Fix-It-Forum Committee mentor, Junior Achievement-Job Shadow Day participant, Deployment Innovations Team mentor, and Problem Innovations Team member

* Provided Microsoft Office Tier 3 technical support* Defined Microsoft Office configuration for the General Mills environment* Acted as a liaison for the Development, Desktop Support Analyst (DSA), and End User communities with the Engineering team* Managed final testing and quality control aspect of all technology deployment projects* Interfaced with project owners and communicated test status to project stakeholders* Active member of the Problem Innovations Committee, Fix-it Forum Committee member, and Getting Things Done project member

Project planningDeskside SupportSupport business unit initiatives with technical advise

• Provide analysis of lending data for board of directors, affiliates, executive management, middle management, and regulators for the Community Reinvestment Act (CRA)• Assist in management of CRA regulatory exams• Plan and implement data verification system for regulatory exams• Provide analysis of employee and benefits data for board of directors, affiliates, executive management, and middle management• Plan, implement, and support data systems• Test and evaluate new software• Research, purchase, install, and maintain software and electronic equipment for the department