Implemented CRM and transaction tracking software, improving sales tracking and customer engagement through automated workflows and communication templates.Led budget management for a team of three brokers and two support staff, ensuring financial efficiency.Served as the primary Transaction Coordinator, facilitating all buyer and seller transactions, and main contact for title, escrow, and lenders.Streamlined listing preparation, coordinating cleaners, stagers, photographers, and videographers, enhancing presentation and sale readiness.Developed all listing marketing materials, overseeing the design and print process, elevating property appeal.Crafted offer forms and managed the negotiation process for buyers, optimizing deal closure rates.Organized client events from venue booking to catering, enhancing client satisfaction and retention.Trained team on new technologies and programs, increasing team efficiency.Managed team social media, increasing market outreach.

Coordinated website redesignManaged photographer submission tracking and workflowManaged photographer royalty calculation and paymentManaged large projects requiring coordination with internal and external team members.

User ResearchBrainstormingWireframingInteractive PrototypingUsability Testing

Owned business selling vintage rock & roll t-shirts and my own shirt designs on Etsy.

Responsible for recruiting, training and leading a team of SwopBoard Champions in schools nationwide. Present SwopBoard at school PTA meetings and work with schools to spread the word about SwopBoard.Write and design all materials for champions and PTAs.Track membership metrics and manage reporting to SwopBoard team and CEO.Respond to user questions in a timely fashion providing excellent customer serviceGather and share user feedbackEnsure timely follow-up on all new leads that are generated from marketing, PTA meetings, referrals, partners, website, etc.Monitor all sales activitiesReport sales activity, metrics, and sales results to management

Responsible for all aspects of sales to assigned domestic accounts, including budgets, client communications, coordinating logistics and production.Acted as primary contact for assigned accounts. Managed relationships with 20 accounts and assisted the Director of Sales and Licensing with their accounts when needed. Negotiated deal terms with publishers; managed project launch process once deals were closed. Worked with Managing Editorial, Editorial, Photo Research, Design, Legal, Production and Logistics to ensure that all necessary information was supplied to client and was disseminated to internal project team. Worked with Managing Editorial to ensure that project schedules were maintained according to client expectation.Coordinated with Managing Editorial to make sure sales materials for all Book Fairs were delivered on time and shipped to final destination. Participated in product development discussions & communicated customer preferences to product teams.Responsible for all reporting, including budget tracking and national sales tracking.

Contract position managing integration of newly acquired children’s publisher Marshall Cavendish Children’s Books into Amazon Publishing.Vetted all author and illustrator contracts, including documenting what rights were granted by each contract. As part of this process, I also documented all contract amendments and letters granting additional rights.Coordinated the workflow to convert new and top-selling MCCB titles for availability on the Kindle Fire platform. Gathered necessary assets, managed ticket requests and worked with various teams to coordinate conversion, ingestion and merchandising.Created files to get contract and royalties information ingested into internal systems.Worked with acquisition team on future projects to vet titles and contracts on pending projects.

Responsible for managing relationships, day-to-day operations, and communications with over 250 Image Partners. As a manager in the Image Partner program, I was responsible for managing relationships with and handling day-to-day operations and communications with over 250 Image Partners.Acted as a Primary point of contact for all Image Partners within Getty Images. Insured that all appropriate Getty Images site and product information is communicated in a timely manner to Partners, as well as making sure that all Partner issues were dealt with by the appropriate internal teams. Acted as liaison between Partners and our internal Sales, Research, Finance, Technology, Marketing and Legal departments.Managed launch process for new image partners by educating Partners on how content needed to be delivered, what metadata was required and what formats were required. Worked with Technology and Operations teams to scope launch on the site and disseminate pertinent information. Ensured that all necessary employees (Sales/Marketing etc.) understand and can sell the product and that the Image Partner product is represented appropriately within the site and marketing materials by working with cross-functional Sales, Marketing and Operations teamsGenerated and analyzed revenue reports for different business segments, worked with internal teams to create action plans based on analysis, and collaborated with Partners to achieve higher revenue.Developed annual plan for growth of third party revenue based on content needs, creative research, and sales analysis.Partnered with cross-functional teams in Finance, Technology, Sales, Operations, and Legal to ensure that Getty Images abided by all contract terms (standard and non-standard).

Responsible for the project management, design, and delivery of key training initiatives across the entire US region. Played a major role in the launch Getty Images’ first fully integrated, multi-brand, e-commerce enabled web site. This project allowed for the shutdown of 12 legacy web sites and the launch of a new integrated back end system. Designed and delivered all key training for sales and non-sales staff to ensure effective launch of the site across the Americas region. Participated in steering committee to establish new workflows resulting from the system change pre- and post-launch. Project managed training for all enterprise system releases. Worked closely with Sales, Sales Operations, and Technology teams in the design and delivery of pre-launch training worldwide.Supported the design and delivery of training for the Getty Images News & Sport site launch, which represented the entry of Getty Images into the news and editorial market. Designed & implemented training based on regional and global needs in areas such as Sales development, management training, product awareness, and technical training. There was no usability testing done for back-end systems, so my classes served as usability tests and the feedback I gathered helped to improve back end tools in future releases.

Successfully established the company’s first fully integrated 24x7 sales team. This team was the first in the company to sell across all Getty Images brands to customers globally. Influential in increasing traffic and sales on the newly launched integrated site, the team consistently exceeded sales goals.Managed team of ten direct reports. Responsible for managing performance and setting individual and team goals.Collaborated with the Web Development and Design teams on subsequent improvements to the site to significantly improve the customer experience. Improved levels of customer service and increased sales through the implementation of challenging goals, regular feedback, coaching and performance reviews of sales team.

Established the first PhotoDisc Image Research team to offer a new service to our customers - including hiring, training and management of day-to-day operations. PhotoDisc was acquired by Getty Images.Managed team of eight direct reports. Responsible for managing performance and setting individual and team goals.Managed customer relations and communication strategy connected to a major legal and aesthetic review of the PhotoDisc image collection. Provided regular feedback to other key functions within the business on customer reactions to our content, products, site experience and levels of service. Collaborated with Content Development to select images for future products and research & compile shot lists for internally produced photo shoots.

Joined PhotoDisc as employee number 20 during period of extremely rapid growth, on it’s way to becoming the world’s premiere digital Royalty Free image provider. PhotoDisc was acquired by Getty Images.Provided sales, photo research and basic technical support service to customers.Acted as Sales liaison to Content Development department. Provided feedback on new photographer submissions and collaborated with photo editors to ensure that customer image needs were met.