-Pulled reports from internal databases for analysis using Looker-Developed and implemented SOPs to streamline processes-Lead the team to help and improve performance by monitoring KPIs, delivering SLAs, scheduling, task assignment and distribution-Provided escalation and incident management, both from customersand stakeholders-Training and mentoring of team members and new joiners as the SME

- Telephone number management across Europe including new number acquisition and porting telephone numbers into Skype for Business- Identification and analysis of fraudulent patterns, perform fraud investigation, and use platform tools to prevent subsequent bad behavior on transactions- Perform judgments and assessments to help train machine learning models- Resolve charge-backs filed against Microsoft

- Provide customer support for mostly for Spain and Latin America's customers, mainly focused on finding solutions to problems when using the services- Spanish translations for the company's website, apps and templates using different tools- Help with improvements for the overall customer experience, providing feedback to other teams based on customer's needs.

- Conducted a feasibility research into the Spanish healthcare market to identify Spain’s health system organization and level of dermatologists available in the country.- Assessed the feasibility of introducing Dermtest to Spain’s dermatology system.

-Collection, sorting, classification and organization of data sent by email into excel sheet data base format.-Performing monthly updates and data sorting in a current data base. -In average, producing approximately 10,000 entries as data processing output per month

Short term research assisting position in current project "Kinetics of Biodiversity of Woody Plants". Included collecting data for life/death plants of five 200m2 plots placed within the 25 hectares plot on Barro Colorado Island, a laboratory island located within the route of the Panama Canal.

Short term assisting position for project "Kinetics of Biodiversity of Woody Plants". Included collecting data for life/death plants of five 200m2 plots placed within the 25 hectares plot on Barro Colorado Island, a laboratory island located within the route of the Panama Canal.

Assistance at the Water Quality Laboratories. Conducted chemical and microbiological analysis of water samples collected before distributing to residents of Panama City.

Customer service representative for Capital One (USA) in the car loan department. Handled inbound calls.