Jilma R.
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Jilma R. Email & Phone Number

product operation specialist with 6.5 years of experience working in the tech industry + a background in research, data collection and processing = highly detail oriented individual, eager to learn everything there is.
Location: Estonia, Estonia, Estonia 9 work roles 3 schools
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product operation specialist with 6.5 years of experience working in the tech industry + a background in research, data collection and processing = highly detail oriented individual, eager to learn everything there is.
Location
Estonia, Estonia, Estonia

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Jilma R. is listed as product operation specialist with 6.5 years of experience working in the tech industry + a background in research, data collection and processing = highly detail oriented individual, eager to learn everything there is. based in Estonia, Estonia, Estonia. AeroLeads shows a matched LinkedIn profile for Jilma R..

Jilma R. previously worked as Sr. Product Operations Specialist at Twilio Inc. and Operations Analyst at Microsoft. Jilma R. holds Project Management from Coursera.

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About Jilma R.

Jilma R. is a product operation specialist with 6.5 years of experience working in the tech industry + a background in research, data collection and processing = highly detail oriented individual, eager to learn everything there is.. She is proficient in Spanish, English, French and Russian.

9 roles

Jilma R. work experience

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Sr. Product Operations Specialist

Estonia

-Pulled reports from internal databases for analysis using Looker-Developed and implemented SOPs to streamline processes-Lead the team to help and improve performance by monitoring KPIs, delivering SLAs, scheduling, task assignment and distribution-Provided escalation and incident management, both from customersand stakeholders-Training and mentoring of.

Apr 2019 - Feb 2024

Operations Analyst

Tallinn, Estonia

- Telephone number management across Europe including new number acquisition and porting telephone numbers into Skype for Business- Identification and analysis of fraudulent patterns, perform fraud investigation, and use platform tools to prevent subsequent bad behavior on transactions- Perform judgments and assessments to help train machine learning.

Sep 2017 - Jan 2019

Customer Support Associate (Spanish Speaker)

Tallinn, Estonia

- Provide customer support for mostly for Spain and Latin America's customers, mainly focused on finding solutions to problems when using the services- Spanish translations for the company's website, apps and templates using different tools- Help with improvements for the overall customer experience, providing feedback to other teams based on customer's.

Jan 2017 - Aug 2017

Internship

Tallinn, Estonia

- Conducted a feasibility research into the Spanish healthcare market to identify Spain’s health system organization and level of dermatologists available in the country.- Assessed the feasibility of introducing Dermtest to Spain’s dermatology system.

Nov 2016 - Jun 2017

Freelance Data Processor

Oceanship Brokers

-Collection, sorting, classification and organization of data sent by email into excel sheet data base format.-Performing monthly updates and data sorting in a current data base. -In average, producing approximately 10,000 entries as data processing output per month

Oct 2013 - Aug 2016

Research Assistant

Barro Colorado Island

Short term research assisting position in current project "Kinetics of Biodiversity of Woody Plants". Included collecting data for life/death plants of five 200m2 plots placed within the 25 hectares plot on Barro Colorado Island, a laboratory island located within the route of the Panama Canal.

Apr 2015 - May 2015

Research Assistant

Barro Colorado Island

Short term assisting position for project "Kinetics of Biodiversity of Woody Plants". Included collecting data for life/death plants of five 200m2 plots placed within the 25 hectares plot on Barro Colorado Island, a laboratory island located within the route of the Panama Canal.

Apr 2014 - May 2014

Intern

Miraflores

Assistance at the Water Quality Laboratories. Conducted chemical and microbiological analysis of water samples collected before distributing to residents of Panama City.

Oct 2013 - Apr 2014

Customer Service Representative

Panamá

Customer service representative for Capital One (USA) in the car loan department. Handled inbound calls.

Jul 2011 - Mar 2012
3 education records

Jilma R. education

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What is Jilma R.'s role at their current company?

Jilma R. is listed as product operation specialist with 6.5 years of experience working in the tech industry + a background in research, data collection and processing = highly detail oriented individual, eager to learn everything there is..

Where is Jilma R. based?

Jilma R. is based in Estonia, Estonia, Estonia.

What companies has Jilma R. worked for?

Jilma R. has worked for Twilio Inc., Microsoft, Transferwise, Dermtest, and Oceanship Brokers.

How can I contact Jilma R.?

You can use AeroLeads to view verified contact signals for Jilma R., including work email, phone, and LinkedIn data when available.

What schools did Jilma R. attend?

Jilma R. holds Project Management from Coursera.

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