Jilu Joseph Email & Phone Number

United Arab Emirates

Ernakulam, Kerala, India

Solid experience with Linux(CentOS,Ubuntu,RHEL) installation, management, and troubleshootingAcronis Backup. Taking regular backups of data, creating new stored procedures, and listing back-up are one ofthe duties.Knowledge of major cloud service providers, like AWS, Azure includes, EC2, S3, VPC, RDS, Route53, Manage VPCs, VPC peering, security groups etcImplemented continuous integration and delivery pipeline(CI/CD) using Jenkins.Good hands-on knowledge of Source Code Management (Version Control System) tools like Git, GithubProtocols: IPv4, IPv6, UDP, TCP, HTTP, DHCP, ICMP, DNS, FTP, SCP.Security protocol: SSL, SSH.Database(MYSQL Primarily)administration experience(database creation, database backup and restoration).Server disk management like resizing and mounting new volumes(LVM).Experience in systems monitoring(Nagios, Zabbix), performance tuning and troubleshooting.Detecting and solving service problems ranging from disaster recovery to login problems.

Kakkanadu, Ernakulam

Monitoring, maintenance, troubleshooting, and administration (shared, VPS, and dedicated).Experience in handling L1/L2 level technical support (24/7)and close tickets within SLA.Handling server down issues. Fixing issues like spamming, spoofing, phishing, etc. Installation of application software as WordPress, Joomla, Magento etc.Checking Nagios/Zabbix alerts and taking required actions. Manage DNS, FTP, Email, and Web servers (Apache). MaintainMySQL database server backup/restore/troubleshoot.Proficiency in cPanel/WHM both front-end and back-end. Network firewall installation and configuration - CSF, IPTABLES.Website and database backup set up/restoration via Cpanel backup and Acronis cloud backup.Assist the customer to replace the server hardware. Familiarize with SAP. Handling server down issues. Technical Content writing. Wrote technical blogs on a dailybasis for SEO; completed a total of 100+.Experience in network troubleshooting, TCP/IP,UDP

Thykoodam, Ernakulam

24×7 outsourced web hosting support on OS like Linux, Windows and control panels like cPanel, Plesk, DirectAdmin.CPanel account migration, Database migration and database management. Server hardening. DNS Management. Chat support including sales chat.Basic knowledge of Windows operating System