Jim Agnello

Jim Agnello Email and Phone Number

CEO ★ Architect of business growth and execution for small to mid-sized companies @ Advanced Customer Services
troy, michigan, united states
Jim Agnello's Location
Detroit Metropolitan Area, United States
About Jim Agnello

I’ve never had a contract terminated for performance in my 30+ year career. Why? I figure out how to meet the client’s requirements and I invest myself and my team in securing the contract. Once the contract is signed I give it my all to ensure we meet their expectations. Client needs and directions change. I adapt. My team follows. ►► jagnello@acscontact.com◄◄I am an entrepreneur first and look at every potential contract and existing contract as a cornucopia of opportunity. I leverage those opportunities into new business with clients in the Fortune 500 and expanded contracts with existing clients. I will find a way to make it happen.BUSINESS GROWTH & MARKET SUSTAINABILITYI started with one contract and grew my company to $5 million in revenues. I have developed and implemented strategies that opened new markets and led to the creation of new products and services. I excel at establishing business infrastructures that lay the GROUNDWORK FOR GROWTH, INCREASED REVENUES as well as NEW PRODUCTS AND SERVICES.I’ve faced more than one recession as a CEO. While ACS was able to maintain market share with business development strategies, we faced hard decisions that impacted staffing and consolidation of offices. No one likes to be in that position. I know how to analyze operations and financials and determine the optimal path forward even though it might be difficult.RELATABLE LEADERSHIPI am an accessible leader. It’s important to me that employees know they can speak up and I will listen. A natural result of this approach is a supportive, family-like culture. This exists at headquarters as well as our other locations. I empower my employees with autonomy. As a result, I am very familiar with the strengths of my staff, I am able to expertly assemble teams to ensure we deliver on client projects.Reach out to discuss how my background, experience and expertise might be a good fit to igniting your business’ growth.

Jim Agnello's Current Company Details
Advanced Customer Services

Advanced Customer Services

View
CEO ★ Architect of business growth and execution for small to mid-sized companies
troy, michigan, united states
Website:
acscontact.com
Employees:
47
Jim Agnello Work Experience Details
  • Advanced Customer Services
    Founder And President
    Advanced Customer Services Oct 1982 - Present
    Troy, Michigan
    I started ACS from one client and 600 square feet to over 100+ employees with four multi-state locations and a 12,000 square foot headquarters. We are a direct marketing company providing tailored and sophisticated marketing on behalf of our clients to business and consumer groups. We manage service contracts on behalf of manufacturers, consumer electronics companies, utilities, retailers, distributors and TPAs. Additionally, we provide a variety of services including help desks for insurance and new products, call centers related to customer acquisition, customer fulfillment and customer retention, prospecting and lead generation, political polling, surveys, etc.We consistently fulfill 55,000 client enrollments and flawlessly respond to 25,000 claims.Part of our success is establishing a successful methodology for retaining employees in a typically difficult to staff sector – call centers. In an otherwise transitory industry, people are ready to jump ship the minute they are uncomfortable so I created a mentoring and orientation process that walks the employee through the company, the position, company expectations and allows for them to give feedback and build the relationship from day one.We take great pride in assembling the resources to provide effective solutions to our clients. This flexible approach has been a key to our success. As we developed and implemented a solution for one client, we have found that many others were looking for the same solution(s).Our clients come to rely on us and seek ACS out first for solutions before looking elsewhere.

Jim Agnello Education Details

Frequently Asked Questions about Jim Agnello

What company does Jim Agnello work for?

Jim Agnello works for Advanced Customer Services

What is Jim Agnello's role at the current company?

Jim Agnello's current role is CEO ★ Architect of business growth and execution for small to mid-sized companies.

What schools did Jim Agnello attend?

Jim Agnello attended Michigan State University.

Who are Jim Agnello's colleagues?

Jim Agnello's colleagues are Antoinette Whitehead, Renee D Sena, Brandy Williams, Deja Fuller, Kendra Solgot, Jasmine Nunnelly, Shacira Dobbs.

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