• Managing 24 additional locations (network, switches, servers and phone systems) throughout the US, Canada, Mexico, South America and the Caribbean.• Upgraded network infrastructure, consolidating several racks of servers onto an HP 3Par and virtualized our environment using VMWare.• Implemented a centralized backup system utilizing Veeam, with a disaster recovery copy to our Miami office.• Monitor data communications network and work directly with our provider to immediately… Show more • Managing 24 additional locations (network, switches, servers and phone systems) throughout the US, Canada, Mexico, South America and the Caribbean.• Upgraded network infrastructure, consolidating several racks of servers onto an HP 3Par and virtualized our environment using VMWare.• Implemented a centralized backup system utilizing Veeam, with a disaster recovery copy to our Miami office.• Monitor data communications network and work directly with our provider to immediately troubleshoot any network outages.• Manage both OS and software deployment using LANDesk • Maintain and manage our Avaya telephone systems.• Reduced telephony cost by implementing a VoIP solution over our Verizon MPLS network for all US locations.• Support local, remote and traveling end users on a daily basis.• Project Manager for all technology aspects of new store openings and store renovations including network connection, cabling and phone systems. Show less

* Provided on-site support for Novell and Microsoft NT servers.* Diagnosed and repaired hardware failures on workstations and servers.* Installed and upgraded client/server applications.

* Configured Microsoft NT 4.0, NetWare 3.12 and 4.11 Servers* Installed and configured Windows 95 and NT 4.0 workstations; Upgraded hardware on workstations and servers* The lead hardware support contact for off-site Pfizer Pharmaceuticals