General Manager Of Technology Support Services
Mar 2022 - Feb 2024
AeroLeads people directory · profile
Jim Bain Email & Phone Number
General Manager of Technology Support Services | Manufacturing Process Improvement
1 work email found
@bullseyetelecom.com
1 phone found area 248
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Role
General Manager of Technology Support Services | Manufacturing Process Improvement
Location
Flint, Michigan, United States
Who is Jim Bain? Overview
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Quick answer
Jim Bain is listed as General Manager of Technology Support Services | Manufacturing Process Improvement based in Flint, Michigan, United States. AeroLeads shows a work email signal at bullseyetelecom.com, phone signal with area code 248, and a matched LinkedIn profile for Jim Bain.
Jim Bain previously worked as General Manager of Technology Support Services at Bullseye Telecom and North American Field Operations Manager at Bullseye Telecom. Jim Bain holds Diploma, Telecommunications Technology/Technician from Us Army Signal School.
Company email context
Email format at bullseyetelecom.com
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{first_initial}{last}@bullseyetelecom.com
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Profile bio
About Jim Bain
With over 30 years of experience in supporting technology and 20 years of experience in managing and delivering network solutions, I am the General Manager of Technology Support Services at BullsEye Telecom, a leading provider of telecom and IT solutions for businesses across the U.S. I lead a cross-functional team of over 20 switch, field, and communication technicians, ensuring service quality standards, problem resolution, and staff development. I have successfully reduced the average cost per field technician dispatch by 50%, productized field operations and logistics for customer IT projects, and made my business unit cash flow positive in 2019, profitable in 2020, and expanding in 2021, despite the pandemic. My core competencies include SD-WAN, wireless, VoIP, fiber optic, and Ethernet cabling technologies, as well as strategic planning, process improvement, and quality control. My mission is to deliver technology support services that exceed customer expectations and drive business growth.
Listed skills include Voip, Telecommunications, T1, Switches, and 50 others.
6 roles · 28 years
Jim Bain work experience
A career timeline built from the work history available for this profile.
North American Field Operations Manager
- Cut average cost per Field Tech dispatch in half
- Productized Field Operations and Logistics for customer IT projects
- Field Operations cash flow positive in 2019, profitable in 2020 and expanding in 2021
Sep 2014 - Mar 2022
Regional Field Operations Manager
Earthlink Business
- Managed team of 20 switch, field, and communication technicians across 7 states in solving day to day problems, including installation trouble tickets, change management, and network planning.
- Managed projects and materials, including DWDM wave activations, network element installations, and CPE installations.
- Oversaw budget of $1.5M dedicated to employee salaries, vehicles, and tools.
- Established long term team goals in alignment with corporate values, including employee workload, utilizing contractors to bridge coverage gaps, reducing site inventory, and establishment of CPE design and testing team.
- Implemented team dedicated to configuring and testing CPE prior to customer delivery; resulted in reduced truck rolls and decreased re-trips to 0 within first month.
- Served as project manager for MetaSwitch, Cisco GSR, and DWDM installation projects in Indiana and Michigan; overseeing network augments to reduce costs and increase capacity.
2003 - 2014
~11 yrs
Technical Support Specialist
Earthlink Business
- Supported engineering and operations teams in outage mitigation, root cause analysis, and issue escalation for network equipment, including Alcatel-Lucent 5ESS, fiber optic multiplexers, and digital cross connect.
- Partnered with engineering team on test plans for DSL product roll out and equipment software upgrades; resulting in an enhanced DSL rollout that reduced intervals and migrated customers from outdated transport to new.
- Used lab devices (Adtran 600, Cisco IP, and Adtran 900) to test new software and hardware from vendors; led to company-wide configuration set-up.
2001 - 2003
~2 yrs
Field Ops Switch Tech
Windstream (Formerly Mcleod Usa)
- Provided provisioning and maintenance of Lucent 5ESS switching system, DDM 2000 OC-3, SLC 2000, Tellabs Titan 5500 and 532L DCS, M-1-3 Mux and Adtran M-1-3 Mux.
- Conducted site routines of generators, batteries, and back-up equipment to determine any problems and resolve before failure.
2000 - 2001
~1 yr
Customer Zone Technician 1
- Maintained multiple switch, transmission, and power plant central offices across Michigan.
- Worked in tandem and end offices (GTD-5, DMS-100, and 5ESS); overseeing 90% of all switching platforms for land lines in 2000.
1998 - 2000
~2 yrs
2 education records
Jim Bain education
Diploma, Telecommunications Technology/Technician
Us Army Signal School
Bachelor Of Science - Bs, Information Technology
Purdue Global
FAQ
Frequently asked questions about Jim Bain
Quick answers generated from the profile data available on this page.
What is Jim Bain's role at their current company?
Jim Bain is listed as General Manager of Technology Support Services | Manufacturing Process Improvement.
What is Jim Bain's email address?
AeroLeads has found 1 work email signal at @bullseyetelecom.com for Jim Bain.
What is Jim Bain's phone number?
AeroLeads has found 1 phone signal(s) with area code 248 for Jim Bain.
Where is Jim Bain based?
Jim Bain is based in Flint, Michigan, United States.
What companies has Jim Bain worked for?
Jim Bain has worked for Bullseye Telecom, Earthlink Business, Windstream (Formerly Mcleod Usa), and Verizon.
How can I contact Jim Bain?
You can use AeroLeads to view verified contact signals for Jim Bain, including work email, phone, and LinkedIn data when available.
What schools did Jim Bain attend?
Jim Bain holds Diploma, Telecommunications Technology/Technician from Us Army Signal School.
What skills is Jim Bain known for?
Jim Bain is listed with skills including Voip, Telecommunications, T1, Switches, Mpls, Networking, Ethernet, and Telephony.
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