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With over 30 years of experience in supporting technology and 20 years of experience in managing and delivering network solutions, I am the General Manager of Technology Support Services at BullsEye Telecom, a leading provider of telecom and IT solutions for businesses across the U.S. I lead a cross-functional team of over 20 switch, field, and communication technicians, ensuring service quality standards, problem resolution, and staff development. I have successfully reduced the average cost per field technician dispatch by 50%, productized field operations and logistics for customer IT projects, and made my business unit cash flow positive in 2019, profitable in 2020, and expanding in 2021, despite the pandemic. My core competencies include SD-WAN, wireless, VoIP, fiber optic, and Ethernet cabling technologies, as well as strategic planning, process improvement, and quality control. My mission is to deliver technology support services that exceed customer expectations and drive business growth.
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General Manager Of Technology Support ServicesBullseye Telecom Mar 2022 - Feb 2024Southfield, Mi, Us -
North American Field Operations ManagerBullseye Telecom Sep 2014 - Mar 2022Southfield, Mi, Us• Cut average cost per Field Tech dispatch in half• Productized Field Operations and Logistics for customer IT projects• Field Operations cash flow positive in 2019, profitable in 2020 and expanding in 2021
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Regional Field Operations ManagerEarthlink Business 2003 - 2014• Managed team of 20 switch, field, and communication technicians across 7 states in solving day to day problems, including installation trouble tickets, change management, and network planning. • Managed projects and materials, including DWDM wave activations, network element installations, and CPE installations.• Oversaw budget of $1.5M dedicated to employee salaries, vehicles, and tools. • Established long term team goals in alignment with corporate values, including employee workload, utilizing contractors to bridge coverage gaps, reducing site inventory, and establishment of CPE design and testing team.• Implemented team dedicated to configuring and testing CPE prior to customer delivery; resulted in reduced truck rolls and decreased re-trips to 0 within first month.• Served as project manager for MetaSwitch, Cisco GSR, and DWDM installation projects in Indiana and Michigan; overseeing network augments to reduce costs and increase capacity.
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Technical Support SpecialistEarthlink Business 2001 - 2003• Supported engineering and operations teams in outage mitigation, root cause analysis, and issue escalation for network equipment, including Alcatel-Lucent 5ESS, fiber optic multiplexers, and digital cross connect.• Partnered with engineering team on test plans for DSL product roll out and equipment software upgrades; resulting in an enhanced DSL rollout that reduced intervals and migrated customers from outdated transport to new cost-effective equipment.• Used lab devices (Adtran 600, Cisco IP, and Adtran 900) to test new software and hardware from vendors; led to company-wide configuration set-up.
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Field Ops Switch TechWindstream (Formerly Mcleod Usa) 2000 - 2001• Provided provisioning and maintenance of Lucent 5ESS switching system, DDM 2000 OC-3, SLC 2000, Tellabs Titan 5500 and 532L DCS, M-1-3 Mux and Adtran M-1-3 Mux.• Conducted site routines of generators, batteries, and back-up equipment to determine any problems and resolve before failure.
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Customer Zone Technician 1Verizon 1998 - 2000Basking Ridge, Nj, Us• Maintained multiple switch, transmission, and power plant central offices across Michigan.• Worked in tandem and end offices (GTD-5, DMS-100, and 5ESS); overseeing 90% of all switching platforms for land lines in 2000.
Jim Bain Skills
Jim Bain Education Details
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Us Army Signal SchoolTelecommunications Technology/Technician -
Purdue GlobalInformation Technology
Frequently Asked Questions about Jim Bain
What is Jim Bain's role at the current company?
Jim Bain's current role is General Manager of Technology Support Services | Manufacturing Process Improvement.
What is Jim Bain's email address?
Jim Bain's email address is ja****@****ink.com
What is Jim Bain's direct phone number?
Jim Bain's direct phone number is 124878*****
What schools did Jim Bain attend?
Jim Bain attended Us Army Signal School, Purdue Global.
What are some of Jim Bain's interests?
Jim Bain has interest in Science And Technology, Arts And Culture.
What skills is Jim Bain known for?
Jim Bain has skills like Voip, Telecommunications, T1, Switches, Mpls, Networking, Ethernet, Telephony, Dsl, Sip, Managed Services, Ip.
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