Application System Analyst Ii
Current
May 2022 - Present
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Jim Bartelson Email & Phone Number
Application System Analyst II at Astor & Sanders
at
Astor & Sanders
1 work email found
@astor-sanders.com
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✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Application System Analyst II at Astor & Sanders
Location
Colorado Springs, Colorado, United States
Company size
Who is Jim Bartelson? Overview
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Quick answer
Jim Bartelson is listed as Application System Analyst II at Astor & Sanders at Astor & Sanders, a company with 30 employees, based in Colorado Springs, Colorado, United States. AeroLeads shows a work email signal at astor-sanders.com and a matched LinkedIn profile for Jim Bartelson.
Jim Bartelson previously worked as Application System Analyst II at Astor & Sanders and Applications Systems (Batch Specialist) Analyst, Level II at A P Ventures, Llc (Apv). Jim Bartelson holds Bachelor Of Science (B.S.), Electrical And Electronics Engineering from Colorado Technical University.
Company email context
Email format at Astor & Sanders
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{first_initial}{last}@astor-sanders.com
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Profile bio
About Jim Bartelson
Twenty-Two years of diverse technical support experience, including 12 years of leadership and management experience.-Able to master new technical concepts and apply them to current challenges -Maintain superior quality while anticipating customer needs -Proactively identifying problems and implementing creative solutions-Communicating with all levels of management and technical expertise -Commitment to professional Customer Care and Confidentiality-Accustomed to handling sensitive, confidential information in a high performance environmentCareer Highlights-Established policies and procedures to ensure optimal levels of customer service and satisfaction were achieved.-Apply developed subject matter knowledge to solve complex issues within established guidelines and recommend appropriate alternatives-Extensive knowledge of SEVP programs, processes and systems.-Ensure all customer requirements stated in service level agreement (SLA) are met on time and on budget.-Provide advice and guidance, implement and manage SEVP support policy. -Design, communicate, and implement process changes. -Review ongoing tasks and project status to ensure accurate and timely completion. -Implemented procedure to reduce issue resolution notifications to customers.-Planned and implemented the help desk’s Disaster Recovery Plan.-Selected to be Point-of-Contact to guide team members in multiple project completions.-Frequently contribute to the development of new ideas and methods.
Listed skills include Management, Microsoft Office, Technical Support, Software Troubleshooting, and 8 others.
Current workplace
Jim Bartelson's current company
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Astor & Sanders
8 roles · 30 years
Jim Bartelson work experience
A career timeline built from the work history available for this profile.
Applications Systems (Batch Specialist) Analyst, Level Ii
- Batch - Information Technology Specialist
- Provide specialized skills and knowledge of a BATCH domain that help to ensure rapid resolution of incidents and service calls.
- Perform the activities necessary for the immediate short-term resolution of incidents and service requests so that those customers can resume work as rapidly as possible following a service interruption.
- Serve as a liaison between multiple business units and key stakeholders to resolve routing issues, support system upgrades and execute integration testing.
- Provide support to Department of State’s Office of Exchange Coordination and Compliance and to the SEVIS staff on F, M and J visa cases.
- Coordinate with internal stakeholders and vendors to document, set up, and test required components of systems and real-time and historical reporting systems.
Aug 2021 - May 2022
Batch - Information Technology Specialist
- Provide technical support for over 1500 schools and programs in their use of the Student Exchange Visitor Information System (SEVIS) Batch program
- Provide vendors, developers, program sponsors, and school officials with start to finish support in registering for batch processing in the test or production environments
- Work with (O&M) support teams, Production Support and SEVIS Technical Feedback, to report developing issues following major production system releases, or test region implementations
- Assess incident priority to determine if the priority needs to be adjusted based on additional information
- Perform the activities necessary for the immediate short-term resolution of incidents and service requests so that those customers can resume work as rapidly as possible following a service interruption
- Provide support to Department of State’s Office of Exchange Coordination and Compliance and to the SEVIS staff
May 2017 - Aug 2021
Application Support Analyst Iii
-Utilizing specialized skills and knowledge provide technical support for over 850 schools and programs in their use of the Student Exchange Visitor Information System (SEVIS) Batch program.-Provide vendors, developers, program sponsors, and school officials with start to finish support in registering for batch processing in the test or production.
Jun 2015 - May 2017
Help Desk Analyst Intermediate – Sevis Response Center (Src)
Analyze Data and Correction Requests. Follow established procedures for resolving specific requests.Maintain record of information/evidence used to determine decision on request.Point-of-Contact for Broadcast message distribution.
Nov 2014 - Jun 2015
Team Lead – Customer Solutions Center – Technical
Day-to-day supervision of 15 member teamAct as a liaison between analysts and management.Primary Point-of-Contact for outage handling and escalations.Mobilize O&M support staff and track master tickets to resolution.Lead for technical issues (both HP and government furnished equipment), for the team.Document solutions for use by analysts and customers..
Jul 2002 - Oct 2014
Help Desk Coordinator Senior
Mci Worlcom/Eds
Provided second level technical support for over 50,000 users worldwidePerformed team management duties in absence of team leadsAdministered Remote Access Service and Virtual Private Networking platformsResponsible for evaluating and training new team membersPeer point of contact
Jul 1998 - Jul 2002
Third Party Auditor
Performance of Visual Mechanical Inspection to ensure that product met customer requirements.Worked with engineers on all quality issues.Prepared and distributed Quality Assurance reports to engineers and customers.Assisted Customer Satisfaction Engineers with re-work and verification of returned product.
1996 - 1998
~2 yrs
Team & coworkers
Colleagues at Astor & Sanders
Other employees you can reach at astor-sanders.com. View company contacts for 30 employees →
SB
Savithri Brahmadathan
Colleague at Astor & SandersDoylestown, Pennsylvania, United States, United States
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SK
Sunilkumar Kodaganti
Colleague at Astor & SandersWashington DC-Baltimore Area, United States
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BB
Brenda Barski
Colleague at Astor & SandersDenver Metropolitan Area, United States
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AS
Anis Sassi
Colleague at Astor & SandersWashington DC-Baltimore Area, United States
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WT
William Tillery, Pmp
Colleague at Astor & SandersVienna, Virginia, United States, United States
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WA
Waqar Ahmad
Colleague at Astor & SandersArlington, Virginia, United States, United States
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AR
Amber Rose Hart
Colleague at Astor & SandersUnited States, United States
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MA
Muhammad Akram
Colleague at Astor & SandersAshburn, Virginia, United States, United States
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MH
Mike Hickman
Colleague at Astor & SandersWashington DC-Baltimore Area, United States
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BC
Brian Carlson
Colleague at Astor & SandersSpokane, Washington, United States, United States
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Savithri Brahmadathan
Colleague at Astor & SandersDoylestown, Pennsylvania, United States, United States
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SK
Sunilkumar Kodaganti
Colleague at Astor & SandersWashington DC-Baltimore Area, United States
View →
BB
Brenda Barski
Colleague at Astor & SandersDenver Metropolitan Area, United States
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AS
Anis Sassi
Colleague at Astor & SandersWashington DC-Baltimore Area, United States
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WT
William Tillery, Pmp
Colleague at Astor & SandersVienna, Virginia, United States, United States
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WA
Waqar Ahmad
Colleague at Astor & SandersArlington, Virginia, United States, United States
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AR
Amber Rose Hart
Colleague at Astor & SandersUnited States, United States
View →
MA
Muhammad Akram
Colleague at Astor & SandersAshburn, Virginia, United States, United States
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MH
Mike Hickman
Colleague at Astor & SandersWashington DC-Baltimore Area, United States
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BC
Brian Carlson
Colleague at Astor & SandersSpokane, Washington, United States, United States
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3 education records
Jim Bartelson education
Bachelor Of Science (B.S.), Electrical And Electronics Engineering
Bachelor Of Science (Bs), Telecommunications Engineering
Associate'S Degree, Electrical, Electronic And Communications Engineering Technology/Technician
FAQ
Frequently asked questions about Jim Bartelson
Quick answers generated from the profile data available on this page.
What company does Jim Bartelson work for?
Jim Bartelson works for Astor & Sanders.
What is Jim Bartelson's role at Astor & Sanders?
Jim Bartelson is listed as Application System Analyst II at Astor & Sanders at Astor & Sanders.
What is Jim Bartelson's email address?
AeroLeads has found 1 work email signal at @astor-sanders.com for Jim Bartelson at Astor & Sanders.
Where is Jim Bartelson based?
Jim Bartelson is based in Colorado Springs, Colorado, United States while working with Astor & Sanders.
What companies has Jim Bartelson worked for?
Jim Bartelson has worked for Astor & Sanders, A P Ventures, Llc (Apv), Cambridge International Systems, Inc., Variq, and Hewlett Packard Enterprise.
Who are Jim Bartelson's colleagues at Astor & Sanders?
Jim Bartelson's colleagues at Astor & Sanders include Savithri Brahmadathan, Sunilkumar Kodaganti, Brenda Barski, Anis Sassi, and William Tillery, Pmp.
How can I contact Jim Bartelson?
You can use AeroLeads to view verified contact signals for Jim Bartelson at Astor & Sanders, including work email, phone, and LinkedIn data when available.
What schools did Jim Bartelson attend?
Jim Bartelson holds Bachelor Of Science (B.S.), Electrical And Electronics Engineering from Colorado Technical University.
What skills is Jim Bartelson known for?
Jim Bartelson is listed with skills including Management, Microsoft Office, Technical Support, Software Troubleshooting, Customer Support, Bmc Remedy Ar System, Customer Service Representatives, and Process Management.
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