The supervisory role oversees staff and functions across the policy, credit for prior learning, and academic publication teams. The role ensures the team meets established service level agreements and performance goals through the hiring, direct supervision, performance management, development, and ongoing coaching of team members. Responsible for coaching and tracking project activities.

Creates systems and processes to support, improve, and grow Human Resources and Administration. Recruiting, orientation & onboarding.

Responsible for the oversight of the Student Life department and college housing, including a budget, staff selection and training, onboarding employees and planning and implementation of student life educational programming. Works with the Associate Vice President for Student Life and the student life team in the implementation of the overall student development programs including discipline, counseling, and mentoring of students. Provides leadership with all COVID-19 response initiatives and protocols.• Supervision of Associate Dean of Residence Life, Housing System Administrator, and Administrative Assistant.• Liaison to the Title IX Coordinator to provide effective and needed response.• Available to the student body for problem-solving, decision-making, personal concerns, accountability and/or referrals, crisis management, discipline, and consultations with faculty, administrators, staff and parents.• Implemented and improved Student Life office Dean staff training.• Strengthen partnerships with Student Abroad office and Academic Affairs to increase support and service to staff and students.• Responsible for student conduct system, training of professional staff, and implementation of educational response to students. Updates all related manuals and catalogs.• Represents Student Life by serving on various committees, and participates in the life of the Bethel campus community.

In this role, I lead a housing and student life program that includes 2000+ student residents and 24 buildings. I engage around three functional areas; Strategic Leadership, Operations Management, and Student Life. By leveraging my cumulative experience, servant leadership style, and sound fiscal management, we maintain a high standard of student-experience and nurture a relationship-oriented community, one where students feel secure in an atmosphere that stimulates personal growth and academic development. Here are some of my select accomplishments:→ Increased projected revenue of $1.26M by proposing policy change to extend age residence requirement to 21 and generate new funds to upgrade facilities.→ Expanded capacity by collaborating with architects, general contractors, and related departments over 18 months as the primary consultant managing processes for the construction of a new residence hall. I also participated in a 2019 residence hall renovation planning and completion.→ Increased program efficiency by restructuring the organization and managing considerable change over 6 months, resulting in a positive transformation in how the Residence Life department works.→ Generate 1000% ROI by managing an operational budget of $90K and create a positive impact on the quality of student life, resulting in $9M in housing revenue.→ Help adjudicate employee issues as a University Grievance Officer, managing a range of matters including sexual harassment/misconduct, disciplinary action, and appeals, etc.→ Instill a sense of community, and mutual caring by helping students navigate the university system, maintaining a network of professional referrals and guiding them through roommate issues, resulting in a strong sense of belonging and reduces the necessity for excess rules.→ Managed growth in residency by analyzing a growing operations trend, creating a plan, presenting for approval, resulting in higher retention for resident students.

By this point in my career, I had fully embraced my passion for leading operations, budgeting and managing the many specialized nuances of student housing. When you do what you love, good things happen. They happen because the joy found in doing good work brings focus, it magnifies purpose and it drives competency and self-improvement. Because of that, I quickly succeeded in this role by executing programs and applying my brand of leadership to drive the program to higher levels of quality and service. I directed activities and managed my staff to serve the needs of 2600 resident students housed within 10 buildings at a highly active campus. The program thrived by working hard, applying my learned experience and building good relationships with employees and colleagues. Accomplishments included:→ Increased student life program by researching and purchasing $1M in capital equipment and services that raised the profile of the institution and attractiveness to prospective students.→ Drove $11M annual revenue by managing a $60K operational budget, maintaining records and tracking statistics and managing day-to-day operations to support an active student life regimen.→ Saved $100K by formulating and implementing a restructuring plan that reduced staff positions by 50% while maintaining quality and levels of service.→ Ensured quality of service by recruiting, hiring and supervising all professional staff and evaluating all related programs in pursuit of continuous improvements, such as clear hiring and training practices.→ Served as a front-line resource for students in crisis by providing individual counseling and referral.