A product marketing & program management expert for enterprise services and customer success solutions. 15+ years of experience in the software & hardware industry leading teams to create innovative services programs that foster product adoption, minimize customer churn and drive customer success portfolios to profitable growth. Specialized in portfolio development, program management, and services marketing. From proposal development and concept creation, including forecasting, competitive analysis, sales channel analysis, and pricing, through to the delivery implementation of the entire go-to-market process. Recognized for advanced research, matrix management, and data analytic skills, which have been used in support of numerous executive-level business proposals. Extensive International experience, developing an in-depth understating of how to operationalize and optimize strategies to maximize the effectiveness and efficiency of customer success organizations.