Through the power of connected vehicle data, we empower OEMs, Suppliers, and their ecosystem partners to make vehicles safer, more reliable, and personalized. At Viaduct, we provide an end-to-end machine learning platform to empower automakers and suppliers to unlock new use cases. Viaduct’s cloud platform derives actionable insights from connected vehicle data to power our key applications in order to reduce warranty expense, improve reliability, and increase vehicle uptime, while delivering AI-enriched insights and analytics to generate ecosystem value.Viaduct's Vehicle Profiles Application - Smart Quality -- Early identification of systemic reliability and quality issues- Smart Campaigns -- Scope and optimized service campaigns and recall avoidance- Smart Servicing -- Increase revenue through predictive maintenance, and boost vehicle uptime

Providing clients strategic guidance and innovative solutions that drive revenue growth and profitability, while improving customer success. Focused on applying knowledge and expertise in corporate strategy, automotive mobility, and customer experience to guide partners in development and implementation of products and services that enhance experiences. - Automotive mobility advisor for Capgemini, focused on expansion of automotive strategy, and exploring relationships and engagement opportunities with OEMs, suppliers, dealers, and transportation technology companies. - Executive Advisor on Business/Partner Development for Motion Intelligence, a SaaS based technology company that focuses on eliminating distracted driving, while revolutionizing the connected passenger experience. - Worked with Binah.ai to establish a NA sales team, and drive new business development and partnership engagement by utilizing my knowledge and experience with corporate strategy, sales growth, and customer satisfaction.- Supported VectoIQ through their exploration, strategic assessment, and intense due diligence process to identify an automotive mobility partner to merge with through a special purpose acquisition company (SPAC).

Orchestrated, created and deployed digital tools, best practice-based processes, and dealer support systems to define and optimize customer sentiment. Leveraged digital and connected platforms to enhance the speed and innovation of development cycles, defining integrated enterprise strategies to spawn customer-centric ideas, improve connected vehicle products and services, and maximize customer engagement and revenue opportunities. - Led strategic ownership experience priorities to introduce new connected vehicle ecosystem platforms, data privacy controls, and retail processes. - Achieved #1 automotive loyalty in the industry for three consecutive years, enhanced social listening, channel engagement, and capitalized on care conversations. - Honored as a 2018 Automotive News “Rising Star” Award Recipient.

Oversaw the successful execution of sales, service, marketing, and financial plans across five district teams, supporting the operation of 72 Chevrolet dealers throughout North and South Carolina. Developed and provided strategic direction to five local marketing groups, increasing brand awareness and vehicle sales. - Led the Zone team to achieve a 14% YoY sales growth for two consecutive years, outpacing regional and national sales growth numbers. - Grew GM Accessories Sales business by 23% over a three-year period by formulating an addendum sales process to differentiate every customer’s new vehicle. - Consistently led the nation in Accessories Per New Unit Revenue and ranked #1 nationally for two consecutive years.

Worked with brand teams to build a world-class dealer network through reinstatement and arbitration processes. Championed key projects critical to recovery following bankruptcy and established a thought leader presence in the industry, exploring opportunities to introduce electric vehicles and disrupt the traditional dealer retail experience. Established a cultural focus on improving customer experience through innovative programs and dealer-level initiatives to drive a YoY Customer Satisfaction Index (CSI) increase of 3.8 pts.

Developed and deployed programs and projects aligned with strategic business priorities as a direct report to the VP of Vehicle Sales, Service, and Marketing. - Oversaw month-end close processes involving approving dealer communications, administering analyst sales reporting calls, organizing crisis team meetings, and working with GM Communications on PR. - Key integration leader with the Government Auto Task Force during the bankruptcy process, leading the development of sales, service and marketing data room and dealer network review procedures. - Redeveloped and implemented new Process Risk Management and Business Continuity Planning for 23 key functional departments with procedures that streamlined the one-time yearly process into a daily living document.

Early General Motors Experience:- CHEVROLET DIVISIONAL MARKETING ANALYST, General Motors Corporation, Detroit, MI- AREA SALES MANAGER, General Motors Corporation, New York and Washington, DC- AREA SERVICE MANAGER, General Motors Corporation, Syracuse and Albany, NY