Jim Browne Email & Phone Number

East Meadow, New York, United States

Bellmore, Ny

Managed Senior IT technicians for the East Coast IT Division consisting of 492 retail locations in 18 states; provide Level 1, Level 2 and Level 3 support.• Achieved 100% direct report retention by fostering open communication, mutual trust, empathy, training and coaching.• Handled daily IT issues while coordinating and completing larger projects within set completion timelines.• Conducted cost saving research for IT hardware procurement, to aid growth, security and compliance requirements, and changing business needs, while reducing spending.• Established and maintained vendor relationships with third party IT strategic partners, including pricing, reporting, accountability and project tracking.

Bellmore, Ny

Installed and maintained computer networks and workstations in 56 AT&T cellular retail locations.• Researched and purchased all IT-related devices while staying within or below budget.• Developed and deployed computer images using Dell KACE deployment appliance. • Managed the help desk staff and handled all IT issues and HR-related issues such as interviewing, onboarding and staff promotions.• Tracked assets of computer hardware, peripherals and software licensing to ensure compliance with licensing agreements while maintaining the ability to operate at a high level of efficiency at every location.• Installed and maintained video conferencing and CCTV camera systems, managing local and remote access to the system.• Installed and maintained security systems, and managed staff alarm codes.

Bellmore, Ny

Project managed store builds and remodels, coordinating with contractors (carpenter, carpet, paint, electrician, and sign installers), while managing corporate office and sales staff.• Developed new hire on boarding and training program.• Interviewed, hired and trained new employees.• Worked with District Managers / staff to increase sales through motivation and training.• Developed store / staff policies and procedures.