Jim Buczynski Email & Phone Number

Peabody, Ma

Field Engineer• Field engineer responsible for installing, modifying and repairing medical reprocessing equipment in hospitals and endoscopy clinics in Massachusetts and Rhode Island• Supported sales and gave assistance/ consultations with customers in site preparation for equipment installations• Identified sales opportunities and was top person in region in putting in sales lead

keeping the machines that make valves for the medical industry running 7 x 24 x 365

Wayland Ma

Tech Support for customers and field service engineers working on high power lasers used in the medical industry for hair removal, tatoo removal, vericose vein removal, age spot removal and to help fix other skin abnormalities. I will eventually be doing training both here and abroad.

Reading, Ma

Field Engineer• Field engineer responsible for installing, modifying and repairing medical reprocessing equipment in hospitals and endoscopy clinics in Massachusetts and Rhode Island• Supported sales and gave assistance/ consultations with customers in site preparation for equipment installations• Identified sales opportunities and was top person in region in putting in sales lead

Greater Boston Area

Medivators, Reading, MA 2013 - June 2015Field Engineer• Field engineer responsible for installing, modifying and repairing medical reprocessing equipment in hospitals and endoscopy clinics in Massachusetts and Rhode Island• Supported sales and gave assistance/ consultations with customers in site preparation for equipment installations• Identified sales opportunities and was top person in region in putting in sales lead

Technical specialist working directly with customers and second level support to field engineers. Launched award winning flagship product and follow on products. Worked with product support group overseas to improve products to maximize uptime.

• Liaison to Product Support Group and R&D. Provide data and analysis on quality trends and reoccurring issues to product support, manufacturing and R&D to improve product reliability and serviceability• Identified problematic machines at customer sites by running reports, and providing analysis to senior management on revenue for product line including parts usage, mttr, mtbv, mtbf and mtbd • Contacted customers regarding service contracts and reviewed benefits of different types of service contracts• Successfully launched flagship machine and follow-on products and services.• Developed and maintained technical reference library for troubleshooting all machines for field engineers• Led weekly conference calls with field engineers and management to discuss any outstanding product and customer issue

• Drove and resolved business critical and severe customer technical issues for all EMC products and services by coordinating resources such as Engineering, Sales, Marketing and Customer Service departments to develop a resolution in a timely manner• Coordinated all aspects of ongoing service issues, technical assistance and direction to customers regarding EMC products• Primary Corporate Ambassador to customers during critical high pressure situations. Control and direct all internal resources in terms of setting time requirements and expectations• Submitted daily updates to EMC senior managers regarding developments and action plans pertaining to customer issues and concerns• Analyzed customer technical problems with respect to business, operational and financial areas of customer service and responsible for making decisions relating to these issues• Interfaced with customers on behalf of senior management via customer meetings and written communication and act as EMC Customer Support Liaison for customer visits• Received Level 3 Global Services Reward for resolving customer satisfaction issues

• Successfully launched the company’s flagship output device from engineering release to full production • Analyzed product performance and made recommendations to R&D and senior management which resulted in 30% improvement in reliability• Implemented Field Change Order implementation and new software releases resulting in a 30% reduction in service calls • Increased product profitability by implementing Field Change Orders and new software versions• Designed courseware curriculum and advanced training seminars• Developed support requirements for new products including training, support policy and logistics• Distributed technical document releases for distribution to the field• Resolved escalations for products which generated over 40 million in revenues• Mentored Field Product Specialists and Field personnel by providing training seminars• Fixed all escalations for North and Central America• Provided procedures and documentation for customers and field engineers resulting in reduced downtime and travel expenses

Beet, Electrical Engineering Technology

Bachelors degree in EET at Northeastern University in Boston, MA

Bachelor'S Degree, Electrical Engineering Technologies/Technicians

electrical engineering technology

Education record